Customer Experience Specialist I

Customer Experience Specialist I

The Customer Experience Specialist I will provide exceptional service support, internally and externally, for in-person and virtual customers. Answers incoming service requests and responds regarding sales, billing, and service issues in a timely and accurate manner, while maintaining an efficient and professional demeanor. Identifies and escalates priority issues; when necessary, transfers to the appropriate department. Uses computer systems to identify, research, and resolve customer issues. Accurately completes required paperwork and / or documentation associated with each job assignment and / or customer interaction. Coordinates with other departments as necessary to ensure customer satisfaction and problem resolution. Abides by department cash / payment handling procedures. All other related duties as assigned.

Order Entry :

• Processes new service orders and schedules installation of new services sold by DTD Agents received in the Real Time Results System.
• Processes upgrades and changes requested by Service Technicians.
• Provides accurate product and service information to DTD Sales and Service Technicians.

Digital Care :

What You Will Need :

Why Work at Bluepeak?

About Us

We believe that the size of the city shouldn't determine the quality of the technology. That's why we are building for you : Faster, more reliable, and without the things that get in the way of great servicelike red tape, hidden fees, and slow response times. And with up to 5 gigabits of speed for residential customers and 10 gigabits for businesses, we are whole new ballgame- from internet to TV, to connecting every device in your home, to powering your business, we're not only providing the best fiber connections in your community, but we're also meeting the growing needs for how you live. Bluepeak provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.