Administrative Specialist

Job Description

Job Description

POSITION SUMMARY :

This position is responsible for administrative, clerical and project support for the branch and project team. Oversees customer accounts ensuring that each job is completed to satisfactory standards from start to finish. This position is time driven and requires excellent time management skills. Must have an "all-hands-on-deck attitude", a willingness to pitch in and get things done.

ESSENTIAL DUTIES & RESPONSIBLITIES

This is a Full-time, Non-Exempt position. The basic functions of your position will include, but not limited to :

Administrative

• Answer, route and log all incoming phone calls while ensuring excellent customer service.
• Responsible for initial contact with customer, agent or adjuster within 15 minutes of receiving lead.
• Complete New Loss Information Sheet, accurately and completely, with pertinent information necessary to log the job within our systems.
• Manage and distribute site email and mail daily.
• Schedule delivery and pick-up appointments with FRSTeam customers.
• Responsible for confirmation phone calls to customers.

Billing and Estimating

Task Management

Client Services

Other duties as assigned.

REQUIRED SKILLS & ABILITIES :

WE OFFER :

Note :

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time.