Medical Support Assistant (Advanced)

Advanced Medical Support Assistant

This position serves as an Advanced Medical Support Assistant (AMSA) in the Community Care at the Tomah VA Medical Center in Tomah, Wisconsin. The AMSA's work impacts the administrative aspect of patient care, including : access, scheduling / coordinating appointments using advanced clinic access principles, collecting and updating demographic and insurance information, patient processing and customer service.

Responsibilities :

• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines.
• Utilizes numerous advanced patient systems to prepare and process authorizations for community facilities.
• Communicate tactfully and effectively with internal and external customers.
• Processes consults following Office of Community Care procedures and guideline.
• Assists Veterans in scheduling appointments with community providers.
• Obtains medical documentation from community providers to assist in continuity of care with VA providers.
• Participates in team huddles and team meetings to manage and plan scheduling and care coordination of the approved Community Care Consults.
• Independently set priorities and organize work to meet deadlines, ensuring compliance and established processes.

Work Schedule : Full time, Monday - Friday, 8 : 00am - 4 : 30pm

Requirements :

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12 / 31 / 1959. Must be proficient in written and spoken English. You may be required to serve a probationary period. Subject to background / security investigation. Selected applicants will be required to complete an online onboarding process. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

Qualifications :

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10 / 31 / 2025.

BASIC REQUIREMENTS :

CITIZENSHIP : Must be a United States Citizen.

ENGLISH : Must be proficient in basic written and spoken English.

EDUCATION / EXPERIENCE : Must possess six (6) months experience of clerical, office, customer service or other administrative work that indicates the ability to acquire the particular knowledge and skill necessary to perform the duties of the Medical Support Assistant. OR Must have successfully completed one (1) year above high school. This education must have been obtained in an accredited technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university. (TRANSCRIPTS REQUIRED) OR Equivalent combinations of experience and education are qualifying for entry level. (TRANSCRIPTS REQUIRED)

IN ADDITION TO MEETING THE BASIC REQUIREMENTS LISTED ABOVE, YOU MUST MEET THE GRADE REQUIREMENTS AT THE GS-6 LEVEL TO QUALIFY FOR THIS POSITION.

GS-6 LEVEL GRADE REQUIREMENTS :

SPECIALIZED EXPERIENCE : Must have one (1) year of experience that is directly related to the duties of a MSA and that equips you with the particular knowledge, skills, and abilities to perform successfully the duties of this position. To be creditable, this experience must be equivalent to the next lower grade level, GS-5, and demonstrate the knowledge, skills, and abilities associated with current MSA responsibilities.

AND KNOWLEDGE, SKILLS, AND ABILITIES :

You also must demonstrate the following KSAs :

Reference : For more information on this qualification standard, please visit https : / / www.va.gov / ohrm / QualificationStandards / .

The full performance level of this vacancy is GS-06.

Physical Requirements : The work is primarily sedentary. Physical demands do not exceed those of a typical office setting.

Education IMPORTANT : A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Additional Information :

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.

VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer.