Territory Route Service Manager

At Dempsey, we're proud to serve our customers with dependable service and strong relationships. Our Territory Service Managers play a key role in that mission by leading our Route Service team and ensuring our customers' needs are not only met, but consistently exceeded.

At Dempsey, you'll be part of a company that values integrity, teamwork, and long-term partnerships. We believe in doing the right thing, treating people like family, and always striving to improve.

What you'll do

• Lead, train, and coach Route Service Representatives and Coordinators, including hiring, onboarding, performance reviews, and regular ride-alongs.
• Ensure every route is covered daily; provide backup coverage when necessary.
• Monitor operations to improve efficiency, minimize drive time, and maximize productivity.
• Partner with customers to understand their needs, resolve issues quickly, and secure account renewals.
• Oversee inventory levels, credit control, invoicing, and route profitability.
• Manage customer service calls, ensuring prompt and effective resolutions.
• Support sales efforts by encouraging upselling, generating leads, and assisting with new installations.
• Maintain company standards of safety, compliance, and vehicle care.
• Collaborate with Service Supervisors and Managers on fleet maintenance and overall team performance.
• Contribute to planning, reporting, and continuous improvement initiatives.

Why join Dempsey

What you'll bring

$80,000 - $100,000 a year

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