Customer Service Representative

Customer Service Representative

A mid-sized manufacturing and distribution company in Vista is seeking a Customer Service Representative to support order processing, client communication, and coordination with internal departments. This role is ideal for someone who enjoys problem-solving, tracking information, and helping customers receive accurate and timely updates.

Responsibilities :

Serve as the first point of contact for customer inquiries regarding orders, shipments, and product availability

Process purchase orders, confirm details, and follow through until delivery

Communicate with logistics, production, and warehouse teams to ensure accurate timelines

Maintain CRM and ERP data, ensuring clean and updated information

Resolve product issues, returns, or replacements with a positive and professional approach

Provide written communication via email and prepare order-related documents

Requirements :

2+ years in customer service, preferably in supply chain or manufacturing

Strong attention to detail and comfortable managing order-related data

Professional phone etiquette and problem-solving mindset

Experience with ERP systems is a plus