Job Description
H-E-B is one of the largest, independently owned food retailers in the nation, operating over 400 stores throughout Texas and Mexico, with annual sales generating over $31 billion. We're known to lead the way with creative new concepts, and now we're in the Restaurant & Bar business, combining exceptional food and outstanding service for a distinctive, yet familiar neighborhood dining experience.
As your Restaurant's Catering Specialist, you'll promote, price, plan, coordinate, and execute special event orders. Based on your knowledge and expertise, you'll make suggestions and provide options to help each customer plan the perfect function, and then follow through on service and food quality to ensure complete satisfaction.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources People drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a :
HEART FOR PEOPLE... willingness to think like your Customers to ensure their special events are truly special?
HEAD FOR BUSINESS... the know-how to combine culinary / food prep knowledge with merchandising and selling?
PASSION FOR RESULTS... adaptability and drive to juggle creativity and financial duties?
We are looking for :
- comprehensive culinary and food prep knowledge
- experience working front of house and catering event duties
- advanced customer service and communication skills
What is the work?
Food Service :
Creates / consults on menus based on knowledge of food and food prep, available kitchen capacity, prep / cook times, event specifics, etc.Trains line / prep cooks to help with catering ordersEnsures all government / company regulations and standards for product freshness, safety, refrigeration, and sanitation are metAssists purchasing / receiving tasks for total restaurant facilityPrepares required paperwork, including forms, reports, and schedules in an organized and timely mannerDirects administrative details such as financial operations, dissemination of promotional materials, and responses to inquiriesConsults with customers to determine objectives / requirements for events such as meetings, special parties, and banquetsObtains event-related specifications and pertinent information (e.g., number attending, schedule of events, menu, etc.)Creates quotes; prepares contracts; secures customer signatures; collects deposits as requiredRegularly reviews upcoming event function sheets; modifies as neededDocuments final arrangements with clients; maintains records of event aspects, including financial details; prepares schedules for each off-site eventDirects / supervises breakdown and cleanup after each eventAccounts for all equipment and supplies; returns restaurant items to storage areasCoordinates event-related services (e.g., transportation / delivery, facilities, catering, signage, displays, special needs requirements, printing, etc.); evaluates / selects service providers according to customer requirementsRequisitions equipment and supplies needed for each event, ensuring they meet customer expectations / requirementsInspects event sites prior to the start of each function (room setup, menu, service staff, etc.)Greets customers prior to the start of each event; continually observes, directs, and assists staffConfers with staff at event site to coordinate details; ensures guest needs are met throughout eventMonitors events to ensure compliance with regulations / laws, and satisfaction of customers; resolves any issues that ariseReturns / arranges for return of rented materialsConducts post-event evaluations to determine how future events could be improvedAlso may be scheduled to work varying positions in the departmentOther duties as assignedSales :
Solicits / promotes special event business through advertising, cold-calling, contacting past customers, and relationships with local businessesApplies culinary / food prep knowledge to increase sales; suggests additional H-E-B products and services (e.g., floral, wine, etc.)Financial Functions :
Prepares / completes accurate billing at the completion of the function; collects final paymentWhat is your background?
Minimum age 18 (mandatory)Culinary degree, or equivalent combination of culinary training and / or experience1+ years of experience working front of house duties, banquet / event work, or related experienceExperience in ordering, inventory management, and shrink controlDo you have what it takes to be a fit as a Catering Specialist at H-E-B?
Comprehensive culinary and food prep knowledgeWorking knowledge of food and beverage serviceProficiency in H-E-B systems (XPTR, DSD, IMS, CICS2, POS, Microsoft Office) (preferred)Advanced customer service and communication skillsAdvanced planning and organization skillsCulinary and food processing skillsAbility to direct / lead a teamAbility to work a flexible schedule, including opening, closing, and weekend shiftsAbility to respond quickly and appropriately to guest concerns and feedbackAbility to handle guest feedback and resolve problems effectivelyAbility to maintain a smile at all times, even when balancing multiple prioritiesBusiness acumenCan you...
Function in a fast-paced, retail environmentWork extended hours and / or rotating schedulesSafely maneuver around moving mechanical partsConstantlyreach at waist, graspFrequently be exposed to fumes or airborne particles, and toxic or caustic materialsFrequently stand, walk, pivotOccasionally sit, reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, twist, push / pull with arms, pinch, perform fine motor movements, shoulder circumductionOccasionally be exposed to heat, ambient temperatures, and loud noiseFrequently be exposed to wet and cold conditionsDemonstrate the ability to lift 80 lbs, and manage in excess of 80 lbs with a team liftWhile there may be exceptions, the measurements noted are generally defined as Constantly : 5.5+ hours per 8-hour day; Frequently : 2.5 - 5.5 hours per 8-hour day; Occasionally : 0 - 2.5 hours per 8-hour dayIt is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.08-2019
Options
Sorry