Senior UX Researcher, Digital UX & Design Job at Starbucks in Seattle

Now Brewing – Senior UX Researcher, Digital UX & Design! #tobeapartner

At Starbucks, we believe that understanding people deeply is the foundation of great design. As part of the UX & Design team within our Digital organization, the Senior UX Researcher will accelerate and deepen our understanding of Starbucks customers and partners across digital products and platforms.

In this role, you’ll design and lead research studies that uncover insights to shape product strategies, user journeys, and long-term experience roadmaps. You’ll partner closely with design, product, and engineering to ensure every solution reflects real human needs. Your work will guide experiences that touch millions of people every day—from mobile ordering to loyalty engagement—and help fuel ways to activate our “Back to Starbucks” strategy.

As a Senior UX Researcher, you will…

Independently plan, lead, and execute high-impact UX research studies across digital products and platforms, from scoping to delivery.

Apply both qualitative and quantitative methods with rigor, choosing the right approach for complex problems.

Translate research insights into clear, actionable product and design recommendations.

Partner closely with designers, product managers, engineers, and business stakeholders to shape roadmaps and strategies.

Present findings to cross-functional teams and senior leaders, influencing decisions and priorities.

Contribute to research standards, best practices, team knowledge-sharing, and team culture by fostering curiosity and collaboration.

Mentor fellow researchers, helping grow the craft within the team.