Program Manager, Residential Services Coordination

Role : Program Manager, Residential Services Coordination

Reports to : Director SPA 4

Program : 1603-Housing Retention

Department : Permanent Housing

Location : Wilcox - 1040 N. Kenmore Ave. Los Angeles, CA, 90029

Schedule : Monday - Friday, 8am - 4 : 30pm

Status : Full-time / Exempt / Management

Benefits : Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings : 1

Job Description Summary :

The People Concern Project-based Housing Program houses individuals transitioning from homelessness to permanent supportive housing units that are attached to supportive services.

The Program Manager of Residential Services Coordination is responsible for daily oversite of the Residential Service Coordinators across the Project-based Housing sites. This includes assistance with client social and life skills activities, coordination of services, and weekly supervision of the RSC team. The Program Manager ensures funder standards are met and support collaborative working relationships with site-based partners including property managers, housing developers, and local community resources.

Job Description Essential Duties and Responsibilities :

• Oversight of client-focused programming planning in collaboration with on-site case management staff, property management and clients based on community and client goals and needs.
• Ensure client engagement status statistical data (manually and via computer system), per agency policy is maintained on accurate file keeping of program activities.
• Participate in on-going program evaluation, needs assessment, and program development / implementation.
• Develop like skills curriculum and training material and ensure that RSC staff is trained and able to facility this curriculum.
• Facilitate and participate in weekly team meetings, huddles and case consultation utilizing a trauma-informed care lens and harm reduction approach.
• Collaborate with other Housing Department teams, DHS supports, and community partners to develop creative interventions focused on improving the safety, well-being, and independent living skills of our clients.
• In accordance with the Department of Health Services (DHS) Intensive Case Management Services (ICMS) Statement of Work and expectations, support wellness programming that addresses the domain of "Social Functioning" Including financial, legal, education, vocational, family, leisure, community services / supports, and other strengths / needs.
• Appropriately respond to client crisis management including directly assessing or consulting clinical staff for assessment of voluntary and involuntary psychiatric hospitalizations, as needed.
• In coordination with the Project-based Housing Director, provide budgetary oversight of program administration and ensure program revenue and expenses are within the annual budget.
• Ensure Residential Service Coordinator (RSC) staff are linking clients to appropriate services and utilizing a "Whatever It Takes" approach. RSC will aid with locating and secure housing connections to community resources, government and state benefits, medical, mental health and substance use services.
• Provide support and containment to team in the event of client death and / or traumatic incident. Coordinate or provide debriefing when appropriate.
• Ensure that all individual staff supervisees complete Annual Reviews in a timely manner.
• Provide oversite regarding hiring and ensure Diverse and Equitable hiring practices to appropriately reflect the diversity of the population served.
• Hire and manage staffing of the RSC team and ensure staff are adequately trained and abide by all agency and department policies and procedures.
• Other duties as assigned

Job Description Qualifications :

Job Description Preferred Qualifications :

Job Description Work Environment :

EXPECTED BEHAVIORS OF ALL STAFF

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks