Customer Service RepresentativePartners In Diversity, Inc. • Orange, CA, United States
Customer Service Representative
Partners In Diversity, Inc. • Orange, CA, United States
2 days ago
Job type
- Full-time
Job description80% - Program Support Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Maintains departmental productivity and quality standards. Follows through on and completes all member and provider inquiries or requests during the original member and provider interaction. Serves as a resource for other team members. Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Maintains departmental productivity and quality standards. Follows through on and completes all member and provider inquiries or requests during the original member and provider interaction. Serves as a resource for other team members. 15% - Administrative Support Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals / priorities for the department. Addresses member and provider inquiries, questions and concerns in all areas including eligibility, enrollment, claims or authorization status, benefit interpretation and referrals / authorizations for medical care in-person or telephonically. Enters accurate and complete documentation into internal application systems regarding all concerns and / or inquiries from the member and provider interaction. Communicates, builds and maintains internal and external relationships by prompt and accurate service delivery. Identifies and communicates challenges that might arise with the use of professional judgment while adhering to departmental policies and procedures. Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals / priorities for the department. Addresses member and provider inquiries, questions and concerns in all areas including eligibility, enrollment, claims or authorization status, benefit interpretation and referrals / authorizations for medical care in-person or telephonically. Enters accurate and complete documentation into internal application systems regarding all concerns and / or inquiries from the member and provider interaction. Communicates, builds and maintains internal and external relationships by prompt and accurate service delivery. Identifies and communicates challenges that might arise with the use of professional judgment while adhering to departmental policies and procedures. 5% - Completes other projects and duties as assigned. High School diploma or equivalent PLUS 6 months of experience in a call center capacity required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. Typing speed of 35 words per minute (WPM) required.
We are currently seeking a highly motivated an experienced Customer Service Representative to join our team. The Customer Service Representative (CSR) will be the first line of contact for Health’s members and providers. The incumbent will assist members and providers with questions and / or complaints related to the Medi-Cal programs for Orange County. The incumbent will provide information regarding eligibility, enrollment, benefits and services to Health’s eligible members and providers.
Position Information :
- Department : Customer Service
- Salary Grade : 301 - $23.00 - $31.05
- Work Arrangement : Full Office in Orange, CA
- Temporary Assignment for up to 6 months
Duties & Responsibilities :
Minimum Qualifications :
Create a job alert for this search
Customer Service Representative • Orange, CA, United States
Related jobs
Are you ready to deliver top-notch customer service while.Join our dynamic team and engage in a rewarding.Coordinate airbags recall appointments and provide all necessary dealership information.Man...Show more
Job Title : Customer Service Representative.Reports to : Customer Service Manager.Administrative Support Workers.Department : Customer Service Team.
As a Customer Experience Representative at WPS, you ...Show more
A company is looking for a Healthcare Customer Service Representative.Key Responsibilities Make outbound calls to patients and customers to schedule appointments and conduct surveys Assist patie...Show more A company is looking for a Seasonal Outbound Customer Service Representative to conduct scripted surveys from home.Key Responsibilities Conduct outbound calls to gather customer opinions and docu...Show more A company is looking for an Outbound Customer Service Representative.Key Responsibilities Initiate conversations with clients to provide ongoing solutions Provide information and guidance on pro...Show more 
Staffmark is hiring a Customer Service Representative for a well-established company in Corona, CA.If you're a motivated, detail-oriented professional who enjoys supporting customers and driving sa...Show more A company is looking for a Remote Bilingual Customer Service Representative.Key Responsibilities Assist callers with card activation and troubleshooting Handle requests for replacement or new ca...Show more A company is looking for a Temp Call Center Representative.Key Responsibilities Make high-volume outbound calls to CareSource members to complete Health Needs Assessments (HNAs) Document all res...Show more A company is looking for a Customer Service Representative.Key Responsibilities Make outbound calls to care providers and handle minimal inbound calls Ask questions and document information to i...Show more 
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...Show more A company is looking for a Customer Care Representative to join their team remotely in Hawaii.Key Responsibilities Handle inbound calls from Members, Clients, and Facilities Provide personalized...Show more A company is looking for a Customer Support Representative to enhance customer experiences and provide effective support.
Key Responsibilities Deliver high-quality customer support via phone, emai...Show more A company is looking for a Customer Service Representative II - RGA (remote USA).Key Responsibilities Responds to and resolves customer / sales requests including returns, pricing credits, and defe...Show more A company is looking for a Healthcare Customer Service Representative working remotely.Key Responsibilities Recommend upgrades to health plans based on product and brand knowledge Conduct resear...Show more A company is looking for a Bank Call Center Representative for evening shifts.Key Responsibilities : Respond promptly to customer calls and online inquiries Investigate and resolve account-relate...Show more A company is looking for a Remote Call Center Representative.Key Responsibilities Assist callers with card activation and troubleshooting Handle requests for replacement or new cards Provide pr...Show more A company is looking for a Patient Service Representative who provides exceptional customer service and addresses patient needs efficiently.
Key Responsibilities Answers calls and emails promptly,...Show more 
Your potential has a place here with TTEC’s award-winning employment experience.As a Customer Service Representative - Retail or Contact Center working onsite in Irvine, CA, you’ll be a part of bri...Show more A company is looking for a Medical Device Customer Service Representative to support customer inquiries and requests in a remote setting.
Key Responsibilities Process customer orders and manage or...Show more 
Ultimate Staffing is actively seeking several Customer Service Representatives to join their client's team in California.
The ideal candidate will possess excellent communication skills and a passio...Show more
Customer Service Representative
TEKsystems • Chino, CA, United States
Full-time
Last updated: 7 days ago • Promoted
Customer Service Representative
WPS • Torrance, CA, United States
Full-time
Last updated: 15 days ago • Promoted
Healthcare Customer Service Representative
VirtualVocations • Huntington Beach, California, United States
Full-time
Last updated: 30+ days ago • Promoted
Seasonal Customer Service Representative
VirtualVocations • Mission Viejo, California, United States
Full-time
Last updated: 30+ days ago • Promoted
Outbound Customer Service Representative
VirtualVocations • Mission Viejo, California, United States
Full-time
Last updated: 30+ days ago • Promoted
Customer Service Representative
Staffmark Group • Corona, CA, United States
Full-time
Last updated: 30+ days ago • Promoted
Bilingual Customer Service Representative
VirtualVocations • Long Beach, California, United States
Full-time
Last updated: 30+ days ago • Promoted
Temporary Healthcare Customer Service Representative
VirtualVocations • Torrance, California, United States
Full-time
Last updated: 13 hours ago • Promoted • New!
Customer Service Representative
VirtualVocations • Norwalk, California, United States
Full-time
Last updated: 30+ days ago • Promoted
Remote Customer Service
Professional Career Solutions • San Clemente, California
Remote
Full-time +1
Last updated: 30+ days ago • Promoted
Customer Care Representative
VirtualVocations • Signal Hill, California, United States
Full-time
Last updated: 30+ days ago • Promoted
Customer Support Representative
VirtualVocations • Carson, California, United States
Full-time
Last updated: 30+ days ago • Promoted
Customer Service Representative II
VirtualVocations • Huntington Beach, California, United States
Full-time
Last updated: 30+ days ago • Promoted
Tennessee Healthcare Customer Service Representative
VirtualVocations • Norwalk, California, United States
Full-time
Last updated: 1 day ago • Promoted
Bank Customer Service Representative
VirtualVocations • Ontario, California, United States
Full-time
Last updated: 11 hours ago • Promoted • New!
Remote Customer Service Representative
VirtualVocations • Signal Hill, California, United States
Remote
Full-time
Last updated: 30+ days ago • Promoted
Patient Service Representative
VirtualVocations • Signal Hill, California, United States
Full-time
Last updated: 30+ days ago • Promoted
Customer Service Representative
TTEC • Irvine, CA, US
Full-time
Last updated: 30+ days ago • Promoted
Medical Device Customer Service Representative
VirtualVocations • Long Beach, California, United States
Full-time
Last updated: 2 days ago • Promoted
Customer Service Representative (Irvine)
Ultimate Staffing • Irvine, CA, US
Part-time
Last updated: 10 days ago • Promoted