Call Center Technician (Engineering Technician I)

We are hiring a Call Center Technician (Engineering Technician I) for one of our clients in Burke, VA .

Job Description :

• Provide excellent customer service to residents, business owners, and other local, state and federal agencies in a professional manner.
• Answers, responds to, refers, and / or transfers phone calls, emails, and any other type of communication such as virtual, electronic, or written concerning sanitary sewer and stormwater emergencies and maintenance requests.
• Using GIS applications to research the location and ownership of sanitary sewers, stormwater, and other utility infrastructure to assist the investigation by field crews / inspectors, and to make appropriate decisions when responding to inquiries.
• Investigating and recording appropriate information to create, update, and close service requests and work orders in asset management system for Stormwater & Wastewater Management.
• Updating boards, contractor information, staff availability, and logbooks on a daily, weekly, or biweekly basis as provided by supervisors, agency staff, and field crews.
• Monitors Pumping Stations Branch (PSB) alarms on SCADA and Scout systems. Logs PSB personnel in and out of pumping stations during regular business hours and relays status of alarms to appropriate mechanical, electrical, or instrumentation personnel.
• Uses County electronic technology to send emails and texts when dispatching TRI s and crew members to emergency sites and inputs arrival, leaving times and other details such as date, time, location, name of caller, and name of inspector assigned in the call center system.
• Maintaining knowledge of environmental regulations plus understanding general agency practices and policies, County website and SharePoint and other available resources and using them effectively to provide appropriate information, guidance, and response.
• Maintains a knowledge of environmental regulations to comply with reporting procedures for Sanitary Sewer Overflows (SSOs) and backup reports and makes the initial compliance reports.

Skills Required :

Skills Preferred :

Experience Required :

Education Required :

Education Preferred :

Work hours :

Additional Information :

About Us :

We are specialized in recruiting and deliver the best professional talent of industry and we are committed to deliver best experience for our clients and job seekers. With over two decades of experience in the recruitment industry, we proudly help you to find the next job that matches your professional skills. Our team understands your needs or requirement before starting the recruitment, that enables to find the high quality of talent with high success rate of talent delivery, keeps us continue to be the best in the industry. By responding to this job posting, you are consenting to receive text / SMS messages from us. Thank you.