Resident Experience Ambassador

Resident Experience Ambassador

Job Category: Multifamily Properties

Requisition Number: RESID001915

Location: Arlington, VA 22209, USA

Description

Resident Experience Ambassador (2nd Shift 3:00PM-11:00PM)

Why Work for Elme Communities?

Elme Communities elevates the living experience for value-conscious renters. We are firm in our belief that everyone, regardless of income level, can take pride in the place they call home, enjoy consistently remarkable service, and a well-maintained community. With a focus on middle-income renters, and as part of this experience, compassionate customer service, respectful communication, timely, quality repairs, and swift, empathetic follow-through are at the heart of our customer journey. If this resonates with you, you might be a great addition to our growing team.

When you join our Leasing and Resident Experience team as a Resident Experience Ambassador, you are joining a passionate team dedicated to nurturing belonging in our apartment communities. This role is a pathway to leasing and community management opportunities.

Primary Responsibilities:

• Elevate the customer service experience for existing and prospective residents in accordance with our service standards.
• Engage with existing and prospective residents, guests and vendors to solve problems and provide timely assistance.
• Maintain organized records, secure and retrieve packages and provide office support.
• Contribute to resident satisfaction and retention efforts with smiles, empathy, empowered execution, and a commitment to achieving team goals.
• Demonstrate integrity and professionalism in dealing with residents, prospects, employees, and outside contacts.
• Champion company values and operations standards.
• Demonstrate your learning agility by owning your path to professional development and advancement.

Our Ideal Team Member:

• Has a passion for people and community.
• Previous experience in hospitality or retail.
• Polished communication skills.
• Takes pride in their exceptional and responsible communication and marketing skills: written, verbal, social media.
• Digitally proficient in common software applications.
• Champions commitment to a culture of belonging through diversity, equity, inclusion & accessibility initiatives.
• Demonstrates resilience and commitment to deliver and be accountable for results.
• Believes in the value of teamwork, understanding that we finish stronger together.

The hourly range for this role is $17.42 - $27.37 (subject to experience).

In addition to the base salary, this role may be eligible to participate in our monthly and annual bonus programs, which may include leasing commissions, renewal bonuses, and spot awards.

Team member benefits include:

• 401(k) Matching: Plan for your future with our generous 401(k) matching program.
• Dental Insurance: Keep your smile bright with our comprehensive dental coverage.
• Health Insurance: Choose from 3 plan options to find the perfect fit for your healthcare needs.
• Life Insurance: Gain peace of mind for you and your loved ones with our company-paid life insurance policy.
• Disability Insurance: We've got you covered with both short-term and long-term disability insurance.
• Paid Time Off: Recharge and relax with our paid time off policy.
• Paid Holidays: Celebrate life's moments with paid time off on holidays.
• Pet Insurance: Because we know your furry friends are family too!
• Rent Discount: Enjoy a 30% discount on rent at any of our communities to make your living situation more affordable and stress-free.

Elme Communities is an Equal Opportunity Employer. We welcome and support an inclusive workplace culture.