PC Support Technician

Job Description

ADNET is a preeminent provider of quality and innovative science, engineering and information technology services to industry, state and federal government agencies nationwide.

The Company was founded on and maintains a total commitment to customer service and satisfaction. We are an award-winning federal contractor with CMMI Dev / 3 and ISO 9001 certification.

We are currently seeking PC Technicians to support NASA and its mission critical work.

The role of a Personal Computer Support Technician is to provide services to end-users including computers, mobile devices, or printers at specific site in Hampton Roads, Virginia.

Description and Responsibilities :

The Personal Computer Support Technician provides support to distributed PC / networking environment including

installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other

computer peripherals. Support responsibilities include software installation, and configurations. This technician

performs technical, operational, and training support to users of personal computers either by telephone, or on-site

for PC desktop hardware and software packages. Job duties require the technician to install and test personal

computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other

application software programs. In this position, the incumbent troubleshoots computer problems, performs hardware

and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination

between users and components of a local area network, and participates in the evaluation of system configuration

and software.

Tasks will typically be assigned to technicians via a ticketing system, but Technicians will respond to phone calls, email requests or customer walk-ins.

Job Requirements

• Minimum of one year of experience as computer technician or similar role
• Thorough knowledge of computer systems and IT components including MAc's and PC's
• Knowledge of computer peripherals and ability to diagnose problems
• Experience in computer repair and networking
• Knowledge of internet security and data privacy principles
• Excellent troubleshooting skills
• Excellent communication abilities
• Exceptional organizing and time-management skills

Education Required

High School Diploma (Associates Degree preferred)

ADNET is an employee-centric company, committed to providing premier benefits that support our employees and their families.

Our benefits package features the "extras" that distinguish us from other small businesses, ensuring our high employee retention that our customers appreciate.

Some features of our plans include :

• Competitive Salaries
• Medical, Dental and Vision Plans
• Annual Leave / Sick Leave
• Military and Family Emergency Leave
• Paid Holidays
• Life Insurance and Disability coverage
• 401K Plan with Company Matching and Immediate Vesting
• Tuition Reimbursement
21 days ago