Wholesale Sales & Marketing Manager

Job Description

Destination Knitting is a customer service-oriented distributor of yarn, books & notions for hand knitting. Run by fiber artists, we are passionate about the retail experience & helping to drive local yarn store success.

We are looking for a customer service-oriented Sales & Marketing Manager to develop & maintain the relationship with our retail store partners. This role blends a love of yarn & retail with the autonomy to deliver the entire experience; from new introductions & product education / management to post-sale support.

Salary : $80,000 to $100,000

Job Description

• \tManage the full sales cycle for current & new wholesale store accounts throughout North America
• \tBuild & grow relationships with new & existing customers to generate new business
• \tEnsure daily orders & customer inquiries have been fulfilled & answered
• \tCollaborate with marketing team to create & deliver commercially viable products, retail solutions & marketing materials
• \tDesign & adapt graphic & text layouts for print & digital marketing platforms to improve consumer experience
• \tActively communicate product details, promotions, patterns & launches through webinars, email & digital / print marketing materials
• \tAssess, manage & communicate feedback from customers to ensure success
• \tLead successful organization & execution of trade show booths
• \tConduct in person meetings with key customer accounts (some travel required)
• \tWork closely with fulfillment, warehouse & customer service team to ensure elevated customer service experience is achieved
• \tCollaborate with marketing team to develop B2C classes, workshops, yarn tastings & retreats, then assist in ensuring successful customer execution
• \tSupport & maintain an exciting, creative, high energy team environment
• \tEngage in transparent, informational communication flow both up & down the management chain

Skill Set