LEAD GUEST EXPERIENCE AMBASSADOR

Salary : $26 / Hr-$27.88 / Hr

Other Forms of Compensation :

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

R app ort invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. Youll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Be coming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job : its a meaningful career.

Job Summary

Community Manager / Hospitality Specialist is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives, and staff members at all times. The individual in this role will be responsible for delivering the highest standards in service and consistently maintaining customer satisfaction, ensuring the space is optimized and running smoothly.

RESPONSIBLITIES :

Provide high-level internal and external customer support.

Greet employees and visitors, welcome visitors with a smile and maintaining eye contact through the entire interaction.

Assist with creating a collaborative environment amongst team through events and personal introductions.

Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest.

Ensure the cleanliness of all office space to include open work areas, conference rooms, lobby, and kitchen.

Set up catering and breaking down a catering event.

Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.

Maintain a strong awareness of business activity and communicate all updates with your team members.

Communicate and interact effectively with all other departments.

May serve as point of contact for external vendors / service providers.

Catering set-up knowledge & ServSafe Certified preferred.

Proactive, timely and clear communication to team and leadership, especially alerting team of changes and needs to support successful front desk and floor services functions.

Effectively solve space or amenities related issues to ensure an elevated user experience.

Worked with CONDECO or any other Space Management Tool.

Observe floor operations, user behaviors and suggest strategic changes to continue enhancing the experience on the floor.

KEY COMPETENCIES :

A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the role.

The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.

Excellent listening and oral communication skills.

Basic computer skills and knowledge of office technology / equipment.

Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details.

Discreet, ethical, and committed to maintaining a high degree of confidentiality.

A consistently professional approach, with a mindset to take ownership and responsibility within and outside ones job domain.

Two to three years experience in a client service / reception position within a hospitality or corporate environment.

Apply to Rapport today!

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer : this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance / AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site / state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information

Req ID : 1468707

Rapport a specialized division of FLIK Hospitality Group