Level 3 Service Desk Technician

A bit about Lyra...

Lyra Technology Group is a family of industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

Level 3 Service Desk Technician -Lyra Technology Group

Lyra Technology Group is seeking an Level 3 Service Desk Technician for one of their operating companies. As a Level 3 Service Desk Technician, you'll play a critical role in providing remote support to our clients. We are looking for a tech-savvy professional who thrives in a fast-paced environment and is passionate about helping businesses optimize their technology infrastructure.

Your work as a Level 3 Service Desk Technician will include several components :

• Providing proactive and reactive remote technical support to our clients, via telephone, email, and remote control. Some examples include, but are not limited to, the following :
• Managing, installing, configuring, and troubleshooting hardware and software for servers, desktops, laptops, tablets, smartphones, printers, UPS units, firewalls, switches, and other computer systems and devices.

Works closely with clients, staff members, hardware and software vendors, and service providers.

Our ideal Level 3 Service Desk Technician has the following qualifications :

Network administration; user account administration;

The targeted salary for this role is $85,000-$95,000 per year and will operate out of the Pittsburgh office on a hybrid basis. If you're motivated by meaningful client relationships, optimizing technology and working in a fast-paced work environment, we want to hear from you!