L3 Project Engineer - Managed Services Provider (MSP)

L3 Project Engineer - Managed Services Provider (MSP)

IT&C

Castle Hill, NSW

Hybrid

Posted 6 days ago

Why you should join us!

Professional development - company-funded Microsoft and industry certifications

Ongoing mentoring and support from the leadership team

Great workplace culture and regular team events

Exposure to a wide range of projects and technologies

Work-life balance flexibility (WFH, office, client sites)

Free parking, right outside our office

About IT&C

We are a leading Technology Solutions Provider (TSP) with a national presence.

Our goal is to deliver high-quality technology solutions and foster ongoing partnerships with our customers.

Our offices are located in Sydney, Central Coast, Melbourne, Gold Coast, Brisbane, and Bundaberg.

We are a Microsoft Cloud Solution Provider (CSP) direct partner, Sophos partner, Datto partner and ConnectWise partner.

About the Role

We are looking for an experienced Project Engineer with excellent customer service skills to join our Sydney (Castle Hill) team.

What Youll Do :

Own Your Day : Shape your schedule around client engagements, project scoping, and the delivery of multiple concurrent projects

Lead with Expertise : Resolve complex technical challenges across diverse technologies while maintaining a personal, customer-first approach

Drive Innovation : Play a pivotal role in pre-sales, technical project management, and hands?on delivery for our Managed Services clients

Design & Deploy : Architect and implement infrastructure solutions that make a real difference for our clients.

Main Duties & Responsibilities

Working with relevant stakeholders to design solutions using the IT&C product / service stack (Microsoft Cloud, Sophos, Datto, HPE, Aruba)

Build project plans, manage and deliver projects

Provide seamless project handovers and documentation to our BAU support team

L3 escalations from our BAU support team

Maintaining vendor certifications (e.g. Microsoft, Sophos, Datto - to name a few)

Required Skills / Experience

Minimum 3 years recent hands?on experience in a Managed Service Provider (MSP) managing and delivering projects

Proven experience migrating business systems to the Microsoft 365 / Azure ecosystem

Proven experience migrating business systems to on?premise Windows servers

High?level understanding of Networking Technologies (DHCP / DNS / LAN / VLAN / WLAN / WAN)

Ability to communicate technical and non-technical concepts to a wide range of stakeholders

Experience with ConnectWise PSA / RMM preferred, or other PSA / RMM systems

Personal Attributes

A valid drivers license and your own roadworthy vehicle

Current Microsoft 365 / Azure certifications - required

Exceptional communication and proven stakeholder management experience

Exceptional attention to detail, time management skills and strong project management discipline

Ability to work autonomously and within a team

Eager to continuously grow and improve technical skills

Consistently presentable and punctual

About IT&C

Castle Hill, NSW, Australia

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