Customer Service Representative (HVAC)

HVAC Customer Service Representative

Join the team that has been powering growth and an excellent reputation for over 60 years. Etna Supply is an industry leader in plumbing, heating, underground, municipal, and fire protection wholesale distribution throughout Michigan, Indiana, Ohio, and Wisconsin. We are committed to sound financial principles, building partnerships that foster teamwork, and striving for continuous improvement. We are dedicated to fairness, integrity, and respect.

What We Offer :

• Competitive compensation, benefits, company car, and yearly bonus structure.
• 5 different lines of business and 2 subsidiaries that provide company stability through diversification.
• Professional development opportunities to support your growth.
• A collaborative and inclusive work environment that values your contributions.
• The fun challenge of working in a fast-paced, multi-location, diverse business function environment.

We're looking for a friendly, detail-oriented HVAC Customer Service Representative to support our customers from initial inquiry to final delivery. In this role, you'll provide top-tier service by phone, email, and online chat while managing orders, preparing quotes, and coordinating with vendors and internal teams. You'll troubleshoot online account issues, monitor inventory, and resolve any challenges related to billing, shipping, or product availability. This position also offers variety, providing backup support in the warehouse, counter, and showroom when needed. If you enjoy helping customers, staying organized, and being part of a collaborative team, this role is a great fit.

Essential Duties & Responsibilities :

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We are an Equal Employment Opportunity Employer.