Program Manager of Manhattan NY Connects

Program Manager

Our mission is to create and sustain a strong, effective community that acknowledges and responds to the potential, achievements and interdependence of its diverse members. Rooted in and primarily focused on the Chelsea neighborhood, we seek to empower all individuals and families to achieve their highest potential, while maintaining a priority on those in economic need.

Position Overview

Under the supervision of the Director, the Program Manager is responsible for managing the call flow and services provided under the guidelines of NY Connects, servicing the borough of Manhattan. The Program Manager is also responsible for meeting the demands of the program while leading a team of staff that will meet community needs, providing high quality services in accordance with regulations. This position is part of the management team of Hudson Guild.

Qualifications

The Program Manager of Manhattan NY Connects must have at minimum; a Bachelor's degree in Social Work and / or related field, 1 to 3 years' experience in the health and human service field, including service areas related to long term services and supports as well as in operations and supervision of staff. The Program Manager must have proficiency in Google suites, Microsoft office and the ability to build reports and analyze data. He / She / They must possess excellent time management, attention to detail, organizational and communication skills and maintain the integrity of the organization at all times.

Responsibilities

Ensure to meet and / or exceed annual deliverables according to the guidelines of NY Connects

Create and manage care transitions, with utilization of the "Back Home" tool to ensure all participants safely return home after being discharge from a short / long term care facility

Provide oversight to support staff ensuring they deliver adequate services, including information and assistance on long term services and supports as well as, option counseling and person-centered counseling

Conduct outreach and public education on all service areas

Facilitate training in order to support the professional development and learning needs of staff

Monitor documentation entered into PeerPlace by staff to ensure accuracy and timely entries

Assist in monitoring the programs call system to ensure it is operable

Track and analyze program outcome measurements in order to add content to monthly, quarterly, and annual reports

Maintain a working knowledge of community resources and current trends that affect service areas on long term services and supports

Gather resources monthly to add to the NY Connects Resource Directory

Maintain outreach material for community distribution

Represent agency in community and interagency activities

Perform other duties as assigned

Working Conditions

Typical office environment that requires frequent sitting, standing, walking, talking, hearing & reaching. Occasional stooping, crouching, and kneeling. As well as travel to multiple locations within the five boroughs as needed.

Physical Requirements

Occasionally lift and / or move up to 25 pounds. Frequently read printed materials and computer screens. Frequently operate a computer keyboard, mouse, and other office equipment.

As a full time employee at Hudson Guild, you will be eligible for :

• 24 Vacation Days
• 1 Floating Holiday
• 12 Sick Days
• Medical, Dental and Vision Insurance
• 403b Plan

As a NYC contracted agency all positions at Hudson Guild fall under the NYC vaccine mandate. All employees, consultants, volunteers and interns must show proof of vaccination upon hire.

Hudson Guild is an Equal Opportunity Employer.