Regional Account Manager, Western USA

Regional Account Manager

Amerita is looking for a high-level admission type person with exceptional customer service skills.

Using a balance of account management and direct telephone outreach, the primary responsibility of the Regional Account Manager (inside sales) position will be to develop and manage a designated territory with the goal of providing education and care coordination to prescribers for all Amerita products and services.

The Regional Account Manager will support the Western USA sales team by acting as a single point of contact in assisting the prescriber in evaluating referrals and performing care coordination to ensure service level requirements are met. In most cases this responsibility is carried out in coordination with a mirrored outside sales representative. The targeted customers are physicians, NPs, PAs, nursing staff, office managers, administrative and pharmacy staff within prescriber offices settings.

The ideal person to fill this role is quick, accurate and pleasant. Their time will be in front of the computer with multiple monitors responding to new referrals. The candidate needs to be tech savvy. If they have been in Admissions and / or Healthcare, it is a plus. They will be using Aida, Aidin, Epic platforms.

This position is remote (work from home) but to the Dallas, TX area.

Schedule : Monday - Friday, 8 : 00am - 5 : 00pm. There is potential for weekend rotation

We Offer :

Medical, Dental & Vision Benefits plus, HSA & FSA Savings Accounts

Supplemental Coverage Accident, Critical Illness and Hospital Indemnity Insurance

401(k) Retirement Plan

Company paid Life and AD&D Insurance, Short-Term and Long-Term Disability

Employee Discounts

Tuition Reimbursement

Paid Time Off & Holidays

Responsibilities :

• Seeks out opportunities for prescriber experience process improvement and collaborates with Pharmacy OPS and outside sales to achieve prescriber experience improvement and sales goals
• Achieves designated call expectations for assigned prescribers with a focus on top targets, key influencers, and pipeline leads
• Responsible for identifying, ranking, prospecting, and developing key specialty practices and business relationships in neurology, immunology, and GI accounts within targeted regional territory
• Assists with sales escalations and communicates routinely with field sales representative partner about details impacting prescriber or patient experience
• Supports education and delivery of key messages and product presentations within initiatives (i.e. Selling our Success communication, drug launches, Medicare changes, etc.) designed to ensure territory meets performance requirements
• Responsible for forwarding calls pertaining to clinical information and questions (i.e., dosing directions, adverse events, counseling, etc.) to Staff Pharmacists
• Documents and meticulously makes notations in each patient's profile and / or CRM regarding every update and aspect of a customer's / physician's care or needs
• Uses discretion and independent judgment in handling customer complaints received, while documenting and forwarding to appropriate administrative staff
• Obtains and manages prescriber communication preferences
• Nurtures and manages prescriber relationships to improve loyalty, and retention
• Utilizes RAMConnect Tool to ensure all account prescriptions are processed quickly and efficiently throughout the workflow process
• Assists operations staff and prescriber offices with prior authorizations by following up on outstanding issues and assisting with coordination and communication
• Ensure that prescription renewal requests are communicated in a timely manner to ensure continuity of care when applicable
• Works collaboratively with sales to achieve monthly, quarterly, and annual sales goals

Qualifications :

Salary Range : USD $56,000.00 - $61,000.00 / Year