Customer Service Representative | Warehouse

Job Description

Job Description

Warehouse Customer Service Representative (2–3 Years Routing / Logistics Experience Required)

Full-time | $19.00-20.00 / hour | Mon-Fri 8AM-5PM

Job Summary

We're hiring a  Customer Service Representative  to join our warehouse operations team. This role is responsible for managing outbound B2B shipments, coordinating with transportation providers, and ensuring accurate order processing and client communication.

Key Responsibilities

• Schedule and track outbound shipments
• Communicate with clients and carriers on order status
• Update and maintain shipment data in Warehouse Management System (WMS)
• Ensure compliance with routing guides and documentation accuracy
• Investigate shipment delays, damages, or losses
• Assist with inventory reconciliation and reporting
• Support continuous improvement of warehouse processes
• Requirements
• High school diploma or GED
• 2–3 years of experience in routing, logistics, or warehouse customer service
• Familiarity with WMS and TMS (3PL Central preferred)
• Proficient in Microsoft Excel, Word, and Outlook
• Strong attention to detail and problem-solving skills
• Bilingual a plus

Apply now to join a dynamic and supportive warehouse operations team!