Enterprise Service Desk Technician - Kansas City, MO - Secret Clearance Required

Enterprise Held Desk Technician needed for a long term contract opportunity with SOC’s client to work in Kansas City, KS.

***Active Secret Clearance and CompTIA Security+ is required***

Are you interested in being part of supporting the worlds most advanced and secure IT network? Any interest in a position where your performance will lead to future career growth opportunities?

As a member of the team, you will assist in the delivery of the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, SOC will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

What will you do as a Help Desk Support Representative? You will serve as the initial point of contact for IT related problems and provide tier 1 level support which will consists of providing phone and online support to users, performing troubleshooting, resolving technical issues, and following escalation protocols as necessary. Additional duties will include:

• Provide health and status monitoring of the networks.
• Documenting and communicating outage information to co-workers and customers.
• Executing scripts.
• Open and close tickets.
• Correlate events and incidents for management of Information Technology (IT) Services.

Basic Qualifications:

• High school Diploma or General Equivalency Diploma (GED)
• U.S. Citizen with an active DOD Secret security clearance.
• DoD Information Assurance Technician (IAT) Level II certification (i.e. CompTIA Security+)
• Must be willing to work shifts, including evenings and weekends.

Preferred Qualifications:

• Experience in IT customer service including two years of IT ticketing system experience and one year of experience in remote desk takeover tools and usage.

Employment Pre-requisites
The following requirements must be met to be eligible for this position: successful completion of a background investigation, and drug urinalysis.

SOC, a Day & Zimmermann company, is an Equal Opportunity Employer.



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