Design Sales Manager

Essential functions

• Lead a high-performing team of professional kitchen and cabinet designers, driving exceptional sales results through strategic pipeline management, strong conversion practices, and designs that align with each customer's space, budget, and functional needs.
• Drive the team to follow best practices in sales, design, and customer engagement to increase quote conversion rates.
• Collaborate with other departments to ensure seamless coordination between Design Admin, Product Knowledge, Order Entry, Contractors and Customer Service.
• Oversee project conversion and pipeline progression while coaching team members on effective follow-up techniques and closing strategies / skills to improve conversion rates.
• Analyze team performance metrics, identifying opportunities for improvement in design quality, customer follow-up, and overall sales execution.
• Lead training and professional development efforts to continuously improve the team's skills and sales techniques.
• Develop and implement processes to ensure that all follow-ups with customers are completed promptly and effectively.
• Design Sales Manager must have the ability to work collaboratively and cooperatively with others, with a commitment to a workplace of dignity and respect, in compliance with equal employment opportunity standards and regulations. Must possess the ability to accept direction and constructive criticism from supervisors and managers, in compliance with the Company's policies and procedures.
• A special note about Leadership

As a manager, the individual will play a key role in guiding the team toward understanding and embracing the company's goals and mission. The manager will ensure that team members are aligned with company objectives, working together to achieve success.

It is important that the manager fosters open communication, addresses any concerns, and helps the team stay focused on the bigger picture. While part of the role involves gathering feedback from the team, it is essential to reinforce a positive and unified approach that supports company direction while understanding when to bring employee concerns to Senior Management. Through effective leadership, the manager will help the team remain cohesive and motivated to meet both individual and company goals.

Duties and Responsibilities

Teams will be composed of designers who have experience as designers inside the company. Over time, there may be a situation where designers who have no experience in the company are added to the team - in this case, it will be the manager's responsibility to help improve the productivity and effectiveness of these new designers utilizing company approved training and development protocols.

Team Leadership & Development :

Qualifications

Working conditions

Currently this position operates remote as a competitive advantage. While remote, the employee must have a dedicated workspace in their home to accommodate an office set-up. Work schedule and format may change at the discretion of Senior Management, and it may be necessary to be present at the company office as needed.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a sedentary position involving sitting or standing; exerting up to 10 pounds of force occasionally, to lift, carry, push, pull or otherwise perform repetitive tasks. Use of hands / fingers to enter data into computer and operate other office machinery such as calculator, printer etc. Talk / hear over the phone and direct face-to-face contact with team members.

Direct reports

Designers

Position Type

This is a full time, 40-hour per week position. The manager's schedule should be consistent with the Design Core hours (currently Monday through Friday 10am - 4pm ET; subject to change at the discretion of Senior Management). As a leader, the manager should do their best to support the team based on the team's schedule and not ask the team to adjust to the manager's schedule.

Compensation

Starting Salary : $75,000 annual base salary

Team Sales Commission : Commission of team sales paid by pay period.