Desk Side Support - Mehoopany, Pennsylvania

Classification : Public

Location- Mehoopany , Pennsylvania 18629

Rate- 30-31 max, do not exceed above $31

Need the profiles immediately

Job Title : Desktop Support

The Desktop Support Technician role is a technical resource that provides a single point of contact for all IT support issues. This role will work closely to resolve issues with end users, the service desk team, and their team lead.

Responsibilities :

• Provide high level of customer service
• Provide phone and deskside support to end users across the site
• Utilize the SNOW ticket tracking system to categorize, prioritize and escalate issues as necessary
• Take ownership of issue\request through resolution or escalation
• nalyze hardware and software problems, perform trouble shooting per approved procedures, identify alternative solutions and take appropriate corrective action
• Perform hardware and software setup, configuration, and testing per current standards and approved procedures Help create and maintain system support documentation

dditional Responsibilities :

Qualifications :

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