Operations & Mgmt Consultant I - Ses - 60049662
This is a highly responsible position assigned to report directly to the Economic Self-Sufficiency Program Administrator and requires expertise in the public assistance program areas; including extensive knowledge of program concepts, Federal and State laws and regulations, and computer systems that support the public assistance programs. Provides leadership and supervision to include compliance with program requirements / business model, and effective performance feedback.
Minimum Qualifications :
- A minimum of 3 years of experience determining eligibility in the Economic Self-Sufficiency Program
- Two years of supervisory experience in the ESS Program
A Bachelor's degree from a college or university preferred.
Duties and Responsibilities :
Develop and Coordinate - Develop and coordinate corrective action reports for effectiveness and timelines within program policy and procedure guidelines. These areas may include, but are not limited to, client surveys, quantitative statistics, community outreach, and provider liaison activities.Supervision - Supervises all direct reports (Economic Self-Sufficiency Specialist Supervisors) who are responsible for the delivery of services to departmental clients. Evaluates subordinates and the Administrative Unit on performance and quality of service delivery to departmental clients. Provides positive reinforcement along with corrective actions as necessary.Analysis and Monitoring - Recommends and initiates quality improvement strategies and quality control. Works with staff to identify error trends. Acts as a facilitator for quality improvement efforts. Analyzes data from all levels of monitoring including qualitative and quantitative data. Prepares reports and presentations. Monitors and evaluates operational outcomes. Assists with operational planning and service delivery.Issue Resolution - Uses program expertise and experience to assist with resolving difficult or high-profile clients, provider complaints, or other customer service issues. May involve preparing reports, letters or liaison activities with the ESS Program Office, Client Relations Coordinator, legislators, etc. Collaborates with others to determine appropriate action. Reports the action taken to the appropriate office.Communication - Establishes and maintains effective working relationships with upper-level managers, program office, direct reports, peers, and community service partners and organizations in the service area. Ensures effective communication with the deaf and hard of hearing community (Department's customers and companions) in accordance with the ADA and or section 504; manage service records and reports data, resources, and or training needs to their designated program point of contact.Provides support and participates in committees, work groups, and community activities as directed by the Program Administrator.
Performs other duties as directed.