Product Design Director, Enterprise Risk Management

We’re currently seeking a Product Design Director to lead our Enterprise Risk Management and Operations Risk Management portfolio, which is part of the Risk and Audit Design team within Capital One’s Experience Design organization.

The ERM & ORM portfolio consists of eight, but growing to 10+, design professionals who are dedicated to our core governance, risk, and compliance (GRC) system and our risk assessments modernization initiatives, as well as oversight of the operations risk management space.

The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation.

Role Expectations

As a Director of the ERM & ORM risk design portfolio, you’ll lead a talented, cross-disciplinary team of designers and collaborate deeply with our research teams and Product and Tech leadership. You’ll be responsible for leading high-impact, highly complex projects and defining and driving design strategy that informs the higher-level vision of the organization and aligns to business objectives.

This is a People Leadership role, which means that potential candidates will require prior managerial experience in building and leading agile, professional design teams; we are looking for premier people leaders who understand what it means and what it takes to lead, guide, mentor, and integrate a design team with business partners, from inception to product delivery.

Expected Competencies

• Product Design Expertise : Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One.
• Leadership : Create conditions for a positive and inclusive team environment and set a vision for an inclusive, collaborative culture that makes your team feel valued and heard.
• Human-Centered : Champion voices of both customers and partners, modeling the mindset that business and customer outcomes are not distinct but complementary, ultimately resulting in experiences that exceed baseline customer needs and expectations.
• Business-Focused : Demonstrate expert knowledge of products, processes, our customers, competitors and industry market trends, applying relevant insights to shape how Design should engage and solve business challenges.
• Problem-Solving : Share insights around technical advances and data capabilities that could influence outcomes, while helping larger teams navigate technical limitations and boundaries in service of bold technological solutions, data destinations and efficiency.
• Collaboration : Connect the dots across teams, portfolios, platforms and LOBs, bringing together partners and processes in ways that drive more coherent experiences, accelerate delivery and elevate the value of design.
• Communication : Present work across levels and job functions, modeling a strategic human-centered approach that integrates design frameworks, data and research insights to make the complex accessible, influence senior stakeholders and achieve impactful results.

Basic Qualifications

Preferred Qualifications

Capital One is an equal opportunity employer (EOE, including disability / vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.

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