Member Service Representative I / II - Randallstown Branch (300MSR1 / 300MSR2)

Member Service Representative I / II - Randallstown Branch (300MSR1 / 300MSR2)

MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services.

MECU's success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect, find ways to assist our members / co-workers and help our community be a better place to live.

WE NEVER COMPROMISE THE MEMBER EXPERIENCE

• our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition.

Overview

POSITION SUMMARY :

MSR I : Under general supervision, acting as a liaison for the credit union to maintain member loyalty by efficiently meeting the needs or requests of the member. Provide accurate account information as requested by the member and provide information about the various credit union products and services to members and prospective members. Opens new accounts, resolves issues and professionally handles members' inquiries face to face. Provides a variety of transactional services for members' accounts on deposit and loan products. Ability to recognize additional financial service needs of the member and able to promote and explain these services / products to the member.

MSR II : Under moderate supervision, acting as a liaison for the credit union to maintain member loyalty by efficiently meeting the needs or requests of the member. Provide accurate account information as requested by the member and provide information about the various credit union products and services to members and prospective members. Opens new accounts, resolves issues and professionally handles members' inquiries face to face. Provides a variety of transactional services for members' accounts on deposit and loan products. Ability to recognize additional financial service needs of the member and able to promote and explain these services / products to the member. Ability to assist with Teller functions. Conduct on the job training for MSR I.

Necessary Skills

Additional Responsibilities and Qualifications

Compensation and Benefits

Compensation : Salary range per hour, depending on experience and qualifications

MSR I : $16.63 - $24.13

MSR II : $18.27 - $26.54

Benefits at MECU Credit Union : MECU offers a comprehensive benefits package that includes medical, dental, and vision coverage; 401(k) with employer match; company-paid insurance (short-term disability, long-term disability, life insurance); tuition assistance; employee assistance program; parking discounts; long-term care insurance; and paid time off (annual, sick leave, and safe / sick leave).

Join MECU and enjoy benefits that truly support you and your family.

Physical Demands

While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms, and stoop or kneel. Must regularly lift and / or move files and equipment up to 15 pounds and occasionally lift / move up to 25 pounds. Specific vision characteristics include close vision, the ability to adjust focus, and viewing a computer screen for extended periods. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MECU of Baltimore, Inc. is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

MECU conducts credit, bond and background checks and is an Equal Opportunity Employer.

J-18808-Ljbffr