CNC Field Service Engineer

Position Overview

A well-established provider of precision CNC machine tools and automation systems is seeking a Senior Service Technician to support customers in the field. This role involves hands-on installation, troubleshooting, maintenance, and repair of CNC machinery, as well as mentoring junior technicians and ensuring top-tier customer support.

The ideal candidate is a highly skilled technician with strong electrical and mechanical capabilities, extensive CNC experience, and a passion for solving complex machine issues. This position requires frequent travel to customer sites and a commitment to technical excellence and safety.

What We Offer

• Long-term organizational stability and continued growth
• Competitive compensation
• Comprehensive benefits including :
• Medical insurance
• 401(k)
• Paid vacation and holidays
• Sick leave
• Tuition assistance

Key Responsibilities

Diagnose and resolve complex issues in CNC machines involving mechanical, electrical, pneumatic, hydraulic, and software systems.

Oversee full installation of CNC equipment, including calibration, leveling, alignment, and integration into production environments.

Develop and carry out preventive maintenance routines to maximize machine lifespan and performance.

Guide and support junior technicians (Level 1 and 2), sharing best practices and troubleshooting techniques.

Serve as a technical resource for customers, recommending machine upgrades, operational improvements, and support solutions.

Program and troubleshoot major control systems such as Fanuc, Siemens, Mazak, and Heidenhain . Perform firmware and software updates as needed.

Maintain detailed service logs and diagnostic reports, and share insights with engineering and technical teams for product improvement.

Provide timely responses to urgent service needs, minimizing downtime at customer facilities.

Ensure strict adherence to safety standards, industry regulations, and customer-specific protocols during all service activities.

Requirements & Qualifications

Education & Experience

Travel Requirements

Physical Requirements

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