EVP, Client Partnerships (Agency Head of Account Management)

The EVP, Client Partnerships will champion a unified, best-in-class client experience across Mod Op’s diverse strategic business units. This senior executive will drive consistent, strategic, client-first service delivery across full-service, digital, B2B, and B2C teams.

As Mod Op evolves into a truly integrated agency under the “One Mod Op” model, the EVP will align account and project management teams under a unified, client-first vision, providing the clarity, consistency, and leadership needed to deliver exceptional client outcomes that drive growth, retention, and profitability.

Essential Functions

Client Experience Strategy & Leadership

• Define and implement a scalable, client-first strategy that balances consistency across SBUs with flexibility for client needs.
• Champion a unified “One Mod Op” vision that delivers seamless, integrated solutions.
• Lead, evolve, and standardize Account Management (AM) and Project Management (PM) functions with clear roles, KPIs, onboarding, and training.

Cross-SBU Growth & Collaboration

Team Leadership & Development

Operational Excellence

Client Feedback & Continuous Improvement

Key Goals / Success Measures

Requirements

Required Experience & Expertise

Leadership Style

Skills & Competencies

Travel

Depending on location, this position requires up to 15-20% travel to other offices.

Benefits

When asked what they love about working at Mod Op, we hear :

Mod Op believes in teamwork, client collaboration, powerful storytelling, stunning design and thoughtful problem-solving. Our clients represent a breadth of industries, and every project presents new and interesting challenges. We would love for you to join us!

Mod Op, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.