Residential Program Manager

Job Description

Job Description

Position Summary :

The Program Manager oversees the daily operations and service delivery within a mental health residential facility. Under the supervision of licensed clinical staff, this role assists individuals with mental health conditions and / or developmental disabilities in building life skills, achieving treatment goals, and maintaining a safe, therapeutic living environment.

Key Responsibilities :

• Provide day-to-day oversight of residential program operations, ensuring compliance with all clinical, licensing, and safety standards.
• Supervise consumer activities, including completion of daily chores, outings, training, grooming, bathing, toileting, and mealtime activities.
• Develop, implement, and maintain weekly activity schedules for consumers that promote engagement, wellness, skill development, and community integration.
• Ensure accurate and timely documentation of consumer services, progress notes, incident reports, and compliance logs.
• Coordinate with clinical staff to support treatment goals and individualized service plans (ISPs).
• Oversee shift coverage and maintain staff schedules to ensure 24 / 7 supervision requirements are met.
• Monitor the therapeutic environment, including routines, behavior supports, and emergency response readiness.
• Maintain program records and participate in audits, site visits, and quality improvement initiatives.
• Collaborate with families, guardians, case managers, and external providers to support holistic care.
• Address crises or behavioral escalations as needed, in accordance with organizational policies and trauma-informed practices.
• Participate in staff training, program development, and strategic planning efforts.
• Perform all duties of Mental Health Professional, Mental Health Technician, and House Manager as needed.
• Responsible for supervising program services in the absence of the Program Director.
• All other duties as assigned.

Qualifications :

Transportation Responsibilities :

Work Environment & Schedule :

In-Service Training & Continued Education Requirements :