Spanish Speaking Customer Service for Information Technology (IT) industry

Spanish Speaking Customer Service Representative

Patrique Mercier Recruitment is proud to be the leading agency for candidates seeking job opportunities in their native language across the globe. We specialize in various industries including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications, ensuring that we match the best candidates with the right employers. We are currently seeking a dedicated Spanish Speaking Customer Service Representative for the Information Technology (IT) industry. In this role, you will provide exceptional support to Spanish-speaking clients, assisting them with their IT inquiries and challenges. This position offers an exciting opportunity to work in a dynamic international environment and positively impact customer satisfaction. If you are passionate about technology and customer service and wish to leverage your language skills in a rewarding career, we invite you to apply. Join us at Patrique Mercier Recruitment, part of The House of Mercier, where we are committed to helping you find your dream job abroad and making the recruitment process as seamless as possible.

Responsibilities

• Provide exceptional customer service to Spanish-speaking clients in the IT industry.
• Assist customers with technical inquiries and troubleshoot software and hardware issues.
• Proactively communicate with clients to ensure their needs are met in a timely manner.
• Document customer interactions and solutions provided in the company's system.
• Collaborate with technical teams to resolve customer issues effectively and efficiently.
• Conduct follow-up calls or emails to ensure customer satisfaction after resolutions are provided.
• Educate clients about product features, services, and policies to enhance their experience.