Senior Director, Agentforce Engineering

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

We are seeking an exceptional

Portfolio Lead

to join our Agentforce Acceleration Team. This critical role combines strategic leadership with hands-on technical expertise to drive both the success of our customers and the growth of our Agentforce Engineers.

Your Impact

Leadership & Team Management

Lead a High-Performing Team :

Recruit, mentor, and develop a team of Agentforce Engineers, fostering their technical excellence and career growth. You'll be responsible for staffing, capacity planning, and ensuring the team has the resources needed for success.

Ensure Operational Excellence :

Monitor key performance indicators, coach your team on improvement areas, and effectively manage complex customer escalations. You'll create an inclusive and psychologically safe environment for your team.

Technical Strategy & Execution

Maintain Technical Authority :

Serve as the ultimate technical escalation point for your team, staying current on Salesforce platform capabilities, AI advancements, and industry trends.

Guide Implementations :

Guide your team in assessing customer technical readiness, removing activation barriers, and developing standardized deployment methodologies. At times, you will directly assist customers with unblocking implementation challenges and guiding best practices.

Influence Product :

Partner with our Product organization on pilot programs and beta testing, sharing valuable implementation insights to inform future innovations.

Customer & Business Impact

Drive Customer Adoption & Success :

Build and maintain strong executive relationships within a defined customer portfolio, ensuring successful Agentforce activation, rollout, and sustained adoption.

Manage Portfolio Performance :

Operationally manage your customer portfolio, monitoring key metrics, delivery activities, and overall account health to accelerate progress toward consumption goals.

Strategic Alignment :

Partner closely with Sales, Account Success, and other teams to help customers activate and consume Agentforce quickly and effectively, delivering measurable business outcomes.

We're looking for someone with :

Proven Leadership :

2+ years in direct people management or indirect leadership roles, with a track record in talent management.

Advanced Technical Skills :

Deep understanding of AI, Agentforce, and Salesforce product offerings, with hands-on experience in Salesforce implementation and AI integration.

Enterprise Customer Focus :

Strong background in high-touch customer success strategies at the enterprise level, coupled with executive-level communication and influence skills.

Problem-Solving Mindset :

Resourcefulness, flexibility, and a "get-it-done" demeanor are essential.

Degree or equivalent relevant experience required. Experience will be evaluated based on theValues & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Preferred Qualifications :

Experience with Salesforce Data Cloud and / or Agentforce platform.

Experience building and deploying Agentforce agents or Einstein Bots.

Familiarity with prompt engineering, LLM integration, and AI governance practices.

Relevant Salesforce certifications (Advanced Admin, Service Cloud, Data Cloud, Sales Cloud).

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and

be your best

, and our AI agents accelerate your impact so you can

do your best

• . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this

Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination.

Know your rights : workplace discrimination is illegal.

Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including : time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link : https : / / www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For Washington-based roles, the base salary hiring range for this position is $207,100 to $315,900.For California-based roles, the base salary hiring range for this position is $225,200 to $343,400.For Illinois based roles, the base salary hiring range for this position is $207,100 to $315,900.

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