Manager, Customer Service - SYGMA - US

Customer Service Supervisor

Directs and coordinates the Customer Service activities to assure customer satisfaction. Supervises all office administrative duties.

Responsibilities :

• Responsible for recruiting, training and development of office personnel
• Coordinates planning and assignment of work for the most effective use of personnel
• Ensures prompt and efficient processing of customer orders and correspondence
• Ensures that the administrative cycle (customer service, benefits, and payroll) is completed in a thorough, accurate and timely manner
• Processes, prints, reviews, and files all daily reports
• Is thoroughly familiar with and maintains current information on product information, particularly promotional items, low inventory and out of stock situations, substitutions, new items, vendor and quality issues, forced shipments and conversion and test items
• Communicates well with purchasing, Customer Service Representative (CSRs), customers, and center management in order to stay abreast of product issues and to ensure the timely dissemination of this information to all concerned
• Keeps expenses within plan. Keeps accurate files on all aspects of the budget
• Plans ahead and works within guidelines
• Informs other departments of customer complaints or problems. Follows up on resolving these problems, ensuring customer satisfaction
• Ensures all new hire processing, employee changes, and payroll is complete and accurate for the department
• Provides administrative assistance to the General Manager
• Other duties as assigned by Management
• Periodically attend customer franchisee meetings

Qualifications :

Education : GED, plus 4 8 years of customer service / supervisory experience is required. Prefer a 4-year degree

Experience : 4 years customer service / supervisory experience

Physical Demands :

Mental / Visual Demands :

Working Conditions :

Equipment Operated :

Affirmative Action Statement :

Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.