Talent.com
No longer accepting applications
Senior Technical Account Manager

Senior Technical Account Manager

RelativityLas Vegas, NV, United States
8 days ago
Job type
  • Full-time
Job description

Posting Type

Remote / Hybrid

Job Overview

The Technical Account Management Team proactively supports our customers in meeting their goals and overcoming any technical challenges encountered using the Relativity suite of products. As a member of the Technical Account Management Team, the lead Technical Account Manager (TAM) works proactively with our customers to ensure strong outcomes with key customer projects, goals, and KPIs.

The TAM is responsible for developing an account plan and strategy for leveraging the Relativity platform to achieve the customers' desired objectives. The TAM performs ongoing technical account oversight and manages the technical relationship with the customer. In this role you will be required to work cross-functionally and apply critical thinking skills to solve problems and guide internal stakeholders to appropriate solutions for our business and customers.

This role requires prior Relativity experience.

Job Description and Requirements

Role Responsibilities

Develop a strong understanding of projects impacting your service area and ensuring service impact is minimized

Help guide the resolution of critical customer incidents

Lead technical success plans to ensure customers have a positive and successful experience using Relativity

Be accountable for the quality of Service provided; ensuring future demand from growth and projects is understood and factored into capacity planning for customers

In the role of an SME, work collaboratively with cross-functional teams to enhance the product and create a better customer experience across multiple verticals

Drive internal service review meetings covering performance, service improvements, quality, and process

Partner with other senior level team members in Product, and Engineering as needed to troubleshoot and resolve customer incidents

When interacting with our customers, takethe initiative toprovidethe best practiceson theuse ofRelativity

Maintain the flexibility to work other time frames as needed or requested

Commitment to and consistent demonstration of core company values

Contributeto and follow Knowledge-Centered Support (KCS) processes and best practices

Exhibit subject matter expert (SME) knowledge in Relativity

Relativity Certified Administrator required

Preferred Qualifications

  • 7+ years in a technical role directly supporting customers
  • Highly-developed written and verbal communication skills
  • Ability to work efficiently under pressure, drive projects to completion and meet deadlines.
  • Ability to manage multiple projects simultaneously and prioritize based on company and team objectives.
  • Meticulous attention to detail.
  • Experience working in a SaaS, IaaS and / or Hybrid environments
  • Experience with and knowledge of e-discovery industry and products.
  • ITIL Certification
  • Relativity Expert / Master certification

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values :

$100,000 and $150,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Create a job alert for this search

Technical Account Manager • Las Vegas, NV, United States

Related jobs
  • Promoted
Senior Product Manager

Senior Product Manager

Libra SolutionsLas Vegas, NV, US
Full-time
When life gets hard, we make it easier!.Libra Solutions helps overcome the burdens created by slow-moving legal processes. Combining technical innovation and financial strength, we help speed cumber...Show moreLast updated: 15 days ago
  • Promoted
Account Manager

Account Manager

USA JobsLas Vegas, NV, US
Full-time
Mesa Energy Systems is a wholly owned subsidiary of EMCOR Group, Inc.EMCOR is the world's leading provider of mechanical and electrical construction and facilities services, including planning, con...Show moreLast updated: 30+ days ago
  • Promoted
Account Manager

Account Manager

OtisLas Vegas, NV, US
Temporary
Otis Elevator Company is searching for a highly motivated Account Manager responsible for territory sales, margin growth & customer satisfaction for all customers within the assigned geography.Pros...Show moreLast updated: 18 days ago
Commercial Lines Account Manager (Hybrid Opportunity)

Commercial Lines Account Manager (Hybrid Opportunity)

Insurance Office of AmericaHenderson, NV, US
Full-time
Title : Account Manager - Commercial Lines.General, Contractors, Construction .Please note : If this position is posted as either fully remote and / or hybrid, in accordance with company policy, indivi...Show moreLast updated: 30+ days ago
Senior Account Manager

Senior Account Manager

Brighton Health Plan Solutions, LLCLas Vegas, NV, US
Full-time
Quick Apply
About The Role We are seeking a strategic, experienced, and relationship-driven Senior Account Manager to manage a dedicated client within the healthcare industry, specifically a mul...Show moreLast updated: 30+ days ago
  • Promoted
Enterprise Account Manager

Enterprise Account Manager

Shift4Las Vegas, NV, US
Full-time
Shift4 is boldly redefining commerce by simplifying complex payments ecosystems across the world.As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for h...Show moreLast updated: 1 day ago
  • Promoted
Senior Manager - Strategic Technology Sourcing

Senior Manager - Strategic Technology Sourcing

MGM Resorts InternationalLas Vegas, NV, US
Full-time
Senior Manager Of Technology Sourcing.Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team playe...Show moreLast updated: 27 days ago
  • Promoted
Account Manager

Account Manager

ServproHenderson, NV, US
Full-time
The Account Manager will play a critical role in driving the growth of our restoration services by building and maintaining strong relationships with key referral accounts.This position will focus ...Show moreLast updated: 30+ days ago
Commercial Lines Account Manager

Commercial Lines Account Manager

ReSource ProLas Vegas, NV, US
Full-time
Quick Apply
Do you enjoy finding collaborative solutions for customers and colleagues?.Are you constantly learning and expanding your insurance industry knowledge? Come Join ReSource Pro!.ReSource Pro is...Show moreLast updated: 6 days ago
  • Promoted
Senior Product Manager

Senior Product Manager

AristocratLas Vegas, NV, US
Full-time
We are seeking a Senior Product Manager to lead our content roadmap and collaborate closely with our creative studios, driving the growth of our Class 3 business line. This role will work with the C...Show moreLast updated: 30+ days ago
  • Promoted
Account Manager

Account Manager

Patriot Growth Insurance ServicesLas Vegas, NV, US
Full-time
About Capstone, A Division of Patriot Growth Insurance Services : Capstone Brokerage is a Risk Management, Insurance, and Employee Benefits Firm dedicated to exceeding the expectations of our client...Show moreLast updated: 30+ days ago
  • Promoted
Account Manager - Corrugated

Account Manager - Corrugated

UFP IndustriesLas Vegas, NV, US
Full-time
The Account Manager - Corrugated is responsible for new business development, the sale of corrugated materials and services by developing and maintaining customer contacts within an assigned territ...Show moreLast updated: 30+ days ago
  • Promoted
Account Manager

Account Manager

Office1Las Vegas, NV, US
Full-time
At Office1, we leverage our "winning triangle" to create an unparalleled company culture.We align our commitment to our customers with our employee goals. We understand that our employees enable our...Show moreLast updated: 30+ days ago
  • Promoted
Territory Field Account Manager

Territory Field Account Manager

Intermex Wire TransferLas Vegas, NV, US
Full-time
Territory Field Account Manager.International Money Express (NASDAQ : IMXI) is a dynamic, fast-paced, and innovative fintech and digital services company specializing in wire transfer and financial ...Show moreLast updated: 30+ days ago
  • Promoted
Account Manager

Account Manager

Richtech RoboticsLas Vegas, NV, US
Full-time
We are seeking a highly skilled and experienced Project Manager to lead and manage the successful execution of robot deployments and events from start to finish. This role requires expertise in proj...Show moreLast updated: 30+ days ago
  • Promoted
Account Manager II- Expansion

Account Manager II- Expansion

Lumen TechnologiesLas Vegas, NV, US
Full-time
Responsible for regional enterprise sales account development within an established geographic territory for a complex suite of services and robust product sets to drive sales, increase brand aware...Show moreLast updated: 9 days ago
  • Promoted
Senior Manager Strategic Agreements

Senior Manager Strategic Agreements

AristocratLas Vegas, NV, US
Full-time
Pricing Strategy Leader For Land-Based Gaming.This new role will lead the pricing strategy, analysis, and processes for land-based gaming for all Eastern Region and OK (this includes CIII, CII, and...Show moreLast updated: 30+ days ago
  • Promoted
Account Manager

Account Manager

AirgasNorth Las Vegas, NV, US
Full-time
Location : North Las Vegas, NV - Retail shop.How Will You Contribute and Grow?.Location : Greater Las Vegas territory.The Account Manager is responsible for the management and profitable growth of Ai...Show moreLast updated: 30+ days ago
  • Promoted
Senior Product Manager

Senior Product Manager

VBG (Veteran Benefits Guide)Las Vegas, NV, US
Full-time
Veteran Benefits Guide (VBG) was founded by a former United States Marine with the goal of ensuring that Veterans receive accurate disability benefits in a timely manner. Since it was founded, VBG h...Show moreLast updated: 26 days ago
  • Promoted
Account Manager

Account Manager

EMCOR GroupLas Vegas, NV, US
Full-time
Mesa Energy Systems is a wholly owned subsidiary of EMCOR Group, Inc.EMCOR is the world's leading provider of mechanical and electrical construction and facilities services, including planning, con...Show moreLast updated: 2 days ago