Training Manager

Job description

Do you enjoy inspiring others to learn and grow? Are you passionate about building strong teams and driving service excellence? Do you take pride in developing training programs that make a lasting impact? Then it’s time to join Pay-O-Matic Check Cashing Corp. as a Training Manager.

Pay-O-Matic powers your growth.

As a Training Manager, you’ll play a key role in developing and delivering training programs that drive employee success across all Pay-O-Matic locations. Using a structured workbook, you’ll facilitate engaging onboarding sessions, refresher courses, and skills-based workshops to ensure employees understand Pay-O-Matic’s policies, procedures, and service standards. Through these interactive classroom sessions, you’ll teach real day-to-day activities performed in our stores, such as detecting counterfeit checks and currency, following security and compliance procedures, delivering professional customer service, and driving sales, helping every team member perform at their best and represent the Pay-O-Matic brand with confidence.

Summary of Job Position

The Training Manager is responsible for developing, implementing, and delivering training programs that enhance the professional growth of employees. The role includes designing and executing customer service, compliance, and sales training programs for Customer Service Representatives and other positions. The position requires the ability to train adults in a classroom setting, engage large groups, and create effective learning experiences.

Applicants must have prior experience training or teaching adults. This is not an entry-level position. While direct industry experience is not required, the ability to lead engaging, effective adult training sessions is essential. Microsoft Word and PowerPoint proficiency are required.

Daily in-person attendance is required at the Bronx Training Facility (Baychester Area), with limited travel to other company locations as needed. Applicants must be able to commute reliably to these sites.

Duties and Responsibilities

The following reflects the primary functions of this position but does not limit additional tasks that may be assigned. Duties may be adjusted as necessary.

• Design, develop, and execute customer service training plans in collaboration with Human Resources, Compliance, Products, and Borough departments.
• Create and deliver comprehensive sales training programs, including pre-study, initial training, ongoing reinforcement, and cross/up-selling techniques.
• Present training programs covering Product Sales, Customer Service, Problem Solving, Managing Conflict, Multiculturalism, Compliance, Team Building, and Security Procedures.
• Train employees on in-house systems (including Tellerlink II), money order machines, and other computerized tools.
• Maintain and manage accurate training documentation, including sign-in sheets and records.
• Monitor training progress and report results to Borough Vice Presidents, Human Resources, and Compliance departments.
• Ensure all training programs are cost-effective and within budget.
• Review and update company manuals as needed.
• Work schedule may vary based on operational needs.

Supervisory Responsibilities

• Recommend extended training or retraining when necessary.
• Recommend termination or continued employment for employees in a probationary period based on training performance.

Qualifications

• High school diploma or GED required, associate degree or higher preferred.
• Two to four years of experience in adult training or teaching in a professional setting.
• Prior knowledge of retail operations preferred but not required.
• Demonstrated proficiency in supervising and motivating learners.
• Excellent written, verbal, and analytical communication skills are a must.
• Required proficiency in Microsoft Word, PowerPoint, Excel, and Outlook.
• Strong multi-tasking and organizational skills.
• Ability to work independently and collaboratively.
• Comfortable with public speaking and engaging diverse audiences.
• Professional appearance and demeanor.
• Must be able to speak, read, write, and understand English.
• Adaptability and willingness to work under changing priorities.

Physical/Mental Requirements

• Stand for extended periods of time.
• Handle numerical calculations accurately.
• Coordinate multiple tasks simultaneously.
• Collect, interpret, and analyze complex data.
• Communicate effectively with diverse populations.
• Work for extended periods in confined areas if needed.

Work Environment

• Training sessions are held primarily in classroom settings, with occasional training in small store environments.
• Daily commuting to the Bronx Training Facility is required; travel to other locations as needed.

Benefits:
You will also have access to:

• Medical
• Dental
• Vision
• Life Insurance
• Sick Leave
• Vacation
• 401(k) retirement account

Equal Employment Opportunity Statement

This employer is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, creed, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital status, military/veteran status, domestic violence victim status, or any other protected status under New York State and City laws.

Company Description

PAYOMATIC has been in business since the 1950s and has grown to become New York’s largest provider of check cashing and financial services handling more than 19 million transactions annually.