Application Development Team Lead - ServiceNow

This job is with Fisher Investments, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

It's an exciting time to join Fisher Investments : we are investing heavily in the future of our firm's technology and information security. Our business is growing internationally, which emphasizes the need to build an unparalleled global team that inspires future scale through strategic solutions, innovation, mentoring, and tight knit teamwork. We help support our firm's diverse businesses, and we are excited to continue solidifying that foundation as we add more accomplished technologists to our team.

The Opportunity :

As an Application Development Team Lead responsible for the ServiceNow platform, you will report to the Group Vice President, Technology Business Services. You will lead a team in designing, developing and implementing applications and business architecture blueprints; provide guidance with aligning business processes, information management, applications and technical architectures to support our strategy; and drive innovation and efficiency to our IT operations by simplifying processes, reducing customizations, and maximizing our ServiceNow capabilities. Under the guidance of Fisher Investments senior technology leaders, you will also allocate work and manage the team, including hiring, development, completion of performance reviews, and terminations if necessary.

The Day-to-Day :

Lead the design and optimization of the ServiceNow platform, ensuring it aligns with business needs and industry best practices

Manage a team of engineers, program and project managers, and analysts, fostering a high-performance culture

Define and execute a platform roadmap, ensuring scalability, performance, and compliance

Lead business process, architecture and solution design activities

Oversee the development of workflows, integrations, and modules across key areas like ITSM, ITAM, SecOps, GRC, and TPRM

Drive platform upgrades, ensuring security, stability, and adherence to enterprise standards

Collaborate and communicate with business leaders and stakeholders to develop solutions that deliver measurable business impact

Develop and deliver communications on applications and projects to business sponsors, solution developers, and infrastructure engineers

Establish governance and best practices to optimize platform efficiency and adoption

Provide technical guidance for configuring, customizing, and developing on ServiceNow

Stay ahead of the latest ServiceNow trends and best practices, integrating innovative solutions

Your Qualifications :

10+ years of application development and management experience

5+ years of ServiceNow experience, with expertise in ITSM, ITAM, SecOps, GRC, and TPRM

Strong communication skills, with the ability to present technical concepts to stakeholders and executives

Broad technology experience throughout systems development lifecycle, and various areas of technology architecture (infrastructure, application architecture, data architecture, and integrations)

Experience managing development teams of 7+ members to deploy high-quality application solutions on predictable timelines

Leadership experience, including mentoring and managing technical teams to design, build and support technical solutions

Ability to drive complex large-scale projects while meeting deadlines and business objectives using waterfall, Agile, Scrum, or Kanban project methodologies

Strong architecture and design experience in ServiceNow, including workflows, custom apps, and integrations

Solid understanding of CMDB, Asset Management, Incident, Problem, and Change Management processes

Experience integrating ServiceNow with external systems using REST / SOAP APIs and Integration Hub / Spokes

Experience in financial services and preferably the wealth management industry, and the processes and constraints inherent in a regulated industry

ServiceNow and ITIL certifications

Why Fisher Investments :

We work for a bigger purpose : bettering the investment universe. We take great pride in our inclusive culture, our learning and development framework customized for every employee, and our Great Place to Work Certification. It's the people that make the Fisher purpose possible, and we invest in them by offering exceptional benefits like :

100% paid medical, dental and vision premiums for you and your qualifying dependents

A 50% 401(k) match, up to the IRS maximum

20 days of PTO, plus 10 paid holidays

Family Support programs including 8 week Paid Primary Caregiver Leave, $10,000 fertility, family forming, and hormonal health assistance, and back-up child, adult, and elder care

This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change.

FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER

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