Client Solutions Associate

Location : Dallas, TX (Hybrid – 2 days onsite)

Why Join VRGL?

At VRGL, you'll have the opportunity to work on meaningful problems at the intersection of finance and technology. You'll join a collaborative, high-energy team where your contributions will directly shape client outcomes and company growth.

What You'll Do

• Process and interpret financial statements, including non-traditional formats, leveraging both manual review and AI-driven technologies.
• Serve as a trusted partner to VRGL's largest enterprise clients, managing day-to-day communications and resolving inquiries via phone, email, and chat.
• Triage and manage client tickets, escalating complex issues as needed and ensuring timely resolutions.
• Collaborate with engineers, data scientists, and product managers to enhance tools and workflows that support client onboarding and ongoing operations.
• Provide actionable feedback on emerging AI solutions for financial data extraction.
• Partner directly with clients to identify needs, troubleshoot challenges, and inform product enhancements.
• Contribute to the continuous improvement of operational processes and client support strategies.

What We're Looking For

About VRGL

VRGL is a fast-growing financial technology company transforming how wealth managers and institutions analyze, interpret, and act on investment data. Our platform combines cutting-edge AI with a client-first approach, empowering firms to streamline operations and deliver exceptional client experiences.

We are seeking a Client Solutions Associate to join our Operations and Client Support teams. In this role, you'll serve as a critical bridge between our clients and our internal teams, ensuring the smooth delivery of our solutions while directly contributing to client success. You'll gain hands-on exposure to statement processing, client communications, and cross-functional collaboration with product, analytics, and engineering.

VRGL is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind :

VRGL does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor.