Customer Care Associate

A company is looking for a Customer Care Associate responsible for assisting shareholders through phone inquiries.

Key Responsibilities

Responds to phone inquiries in a timely and professional manner

Performs research during and after calls to resolve issues

Documents call notes and maintains required performance metrics

Required Qualifications, Training, and Education

High School diploma or equivalent

9 months of experience in a Customer Care Associate role

Experience in a high-touch customer service environment

Associate or bachelor's degree preferred but not required

Ability to work in a fast-paced call center environment