Talent.com
IT Support Professional
IT Support ProfessionalInvision Technologies • Macon, Georgia, United States
IT Support Professional

IT Support Professional

Invision Technologies • Macon, Georgia, United States
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description
Position Summary:
Invision Technologies, LLC is looking for additional IT Support Professionals to join our team. The ideal candidate exemplifies exceptional customer service while possessing the skills, knowledge, and aptitude to resolve client IT issues. The IT Support Professionals are responsible for the delivery of reactive technical support, as well as emergency and scheduled on-site requests. Qualified candidates must have the ability to communicate to clients and co-workers at both technical and non-technical levels. Ideal candidates are self-directed, innovative, organized, flexible, and consistent in maintaining our high-quality of standards. The desire and drive to build and maintain customer relationships is a key function of this role. This candidate must also be able to exhibit a sense of urgency in providing exceptional quality service to clients and setting and managing expectations.

Responsibilities & Duties:
  • Serve as front-line IT support for all aspects of our client’s IT environments, including, but not limited to, hardware, software, networking, printing, Microsoft, and basic server support.
  • Provide both in-person and remote support to clients and serve as the first point of escalation for issue reporting.
  • Offer our clients a true “white-glove” support experience and exceed their expectations.
  • Install and configure hardware and software components to ensure usability and optimal performance.
  • Work with counterpart technicians and clients for developing solutions to meet client needs.
  • Create and maintain thorough documentation and configurations within company tools.
  • Identify and implement automation and continuous process improvement opportunities.
  • Interface with third-party vendors as a liaison between client and vendor.
  • Participate in a 24x7 on-call rotation and after-hours upgrades to support our managed services clients.
  • Other duties as assigned.

Knowledge, Skills & Personal Qualities:
  • Demonstrate excellence in customer service.
  • Ability to identify simple to complex problems and analyze them for triage or solution.
  • Demonstrate problem-solving strategies and practical knowledge.
  • Ability to diagnose and resolve issues, balancing research, troubleshooting, and standard procedures.
  • Advanced knowledge of computer systems, including hardware, software, OS, and peripherals.
  • Working knowledge of networking fundamentals and hardware.
  • Knowledge of cybersecurity fundamentals.
  • Demonstrated ability to work in a fast-paced environment.
  • Time management, organization, and communication are vital.

Required Qualifications:
  • High school diploma or equivalent required.
  • 1 year of computer and/or network support experience.
  • Exceptional written and verbal communication skills.
  • Ability and desire to learn and adapt quickly.
  • Exceptional customer service skills.
  • Attention to detail.

Preferred Qualifications:
  • Advanced level degree or certifications are desired.
  • Preferred certifications: Comptia A+, Network+, Security+, any Microsoft.
  • Managed Service Provider experience.
  • Use of PSA/Ticketing system experience.
  • Experience as a tier 1-2 IT Support Specialist.
  • Working knowledge of O365, Azure, Sharepoint.

Benefits:
  • Comprehensive health care plan including options for Dental, Vision, and ST/LT Disability.
  • Employer-provided life insurance at no cost to the employee.
  • 401k retirement plan with company matching contribution; employees may participate after completing 1 year of service.
  • Monthly mobile phone stipend.
  • Career path after 6months to outline future career growth.
  • Eighteen days of paid time off annually.
  • Salary commensurate with experience, range of $35,000 - $60,000.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all employees.




    About Invision Technologies:

    Invision Technologies is a regional technology management firm serving small and medium businesses. We serve the community by empowering our clients to do what they do best and ensure their technology works for them to accomplish their goals. We support data, telephone, low-voltage, and security networks. If it runs over IP…we support it. We are a close-knit, community-oriented team and we look forward to speaking with you!! Check us out at www.invtech.com.

    Create a job alert for this search

    IT Support Professional • Macon, Georgia, United States

    Similar jobs

    D111 - Direct Support Professional DSP

    River Edge Behavioral Health CenterMacon, GA, United States
    Full-time

    Direct Support Professional (DSP) at Specialized Transitional Home.At River Edge Behavioral Health in Macon, GA, employees are expected to develop meaningful relationships with patients, establishi...Show more

     • Promoted

    Independent Catering Delivery Professional

    DeliverThatWarner Robins, GA, United States
    Full-time

    Independent Catering Delivery Professional.DeliverThat is built for the ones who show upthe early risers, the hustlers, and the doers.We're seeking confident and dependable independent contract del...Show more

     • Promoted

    VMI Specialist

    Crescent Electric SupplyMacon, GA, United States
    Full-time

    As the StockNOW Inside Support position you will support the StockNOW program, assist with the implementation of the program, and manage all existing accounts set up.Provide inside support of all S...Show more

     • Promoted

    Integrated Logistics Support (ILS/Product Spt & Sust Elements) Jobs

    Clearance JobsWarner Robins, GA, United States
    Temporary

    Warner Robins, GA Secret Polygraph Unspecified Career Level not specified Salary not specified Join Premium to unlock estimated salaries.The applicant shall assist in accomplishing analyses, writin...Show more

     • Promoted

    Host

    Olive GardenWarner Robins, GA, US
    Full-time

    For this position, pay will be variable by location.See additional job details and benefits below.Our Winning Family Starts With You! .Check out these great benefits!.Flexible schedules to help you...Show more

    Program Support Specialist

    Department of JusticeMacon, GA, United States
    Full-time

    Program Support Specialist at the GS-0301-11/12 level.Some of your typical work assignments may include:.Working closely with the Administrative Officer (AO) on implementing processes for providing...Show more

     • Promoted

    Personal Support Specialist

    HCAOAMacon, GA, United States
    Part-time

    Personal Support Specialist (PSS).We are seeking a compassionate and reliable Personal Support Specialist (PSS) to join our team.The PSS provides essential, hands-on support to individuals in their...Show more

     • Promoted

    Remote Client Support Representative - Travel

    Lees Dream VacationsMacon, GA, USA
    Remote
    Full-time
    Quick Apply

    We are seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey.In this fully remote role, you will serve as a key point of contact for travelers, p...Show more

    Logistics Support Analyst (SME)

    Apogee Engineering, LLCWarner Robins, GA, United States
    Full-time

    Logistics Support Analyst (Subject Matter Expert).Apogee has an exciting opportunity for a Logistics Support Analyst (Subject Matter Expert) supporting the M-Code Aviation Receivers Joint Program O...Show more

     • Promoted

    Work from Home – Product Feedback Support - $25-$45 per hour

    GLMacon-Bibb County, Georgia
    Remote
    Full-time

    We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.Show more

     • Promoted

    Personal Support Specialist

    Avanta CareMacon, GA, United States
    Part-time

    Personal Support Specialist (PSS).We are seeking a compassionate and reliable Personal Support Specialist (PSS) to join our team.The PSS provides essential, hands-on support to individuals in their...Show more

     • Promoted

    Integrated Logistics Support (ILS/Product Spt & Sust Elements)

    DCS CorporationWarner Robins, GA, United States
    Temporary

    The applicant shall assist in accomplishing analyses, writing reports, recommending actions, or performing any related tasks that provide logisticians the capability to conduct the orderly arrangem...Show more

     • Promoted

    Program Support Specialist

    US Government JobsMacon, GA, United States
    Full-time

    These positions are available throughout various USMS Districts in the Continental US (CONUS).The selectee of this position serves as a Program Support Specialist.You will be responsible for provid...Show more

     • Promoted

    Shopper (PT + FT available)

    Amazon Workforce StaffingWarner Robins, GA, United States
    Full-time +1

    Amazon needs you as a Shopper to help their mission of making customers' lives easier.If you are looking for a signing bonus, outstanding pay, flexible part-time, full-time and seasonal schedules, ...Show more

     • Promoted

    Licensed Professional Counselor

    HeadwayMacon, GA, US
    Full-time

    Licensed Professional Counselor (LPC).Licensed Professional Counselor — Are you ready to launch or expand your private practice? .Headway is here to help you start accepting insurance with ease, in...Show more

     • Promoted

    Federal Work Study - Enrollment Support Communications Center

    InsideHigherEdMacon, Georgia, United States
    Part-time

    Federal Work Study - Enrollment Support Communications Center.Middle Georgia State University (MGA), a multi-campus, baccalaureate and graduate degree granting public institution, is the most affor...Show more

     • Promoted

    Remote Ardour Expert

    Micro1Warner Robins, Georgia, US
    Remote
    Full-time

    AI labs train foundational models and enterprises build AI agents.We provide frontier evaluations and reinforcement learning environments used to improve LLM capabilities, as well as contextual eva...Show more

     • Promoted

    Host

    Cheddar's Scratch KitchenWarner Robins, GA, US
    Full-time

    For this position, pay will be variable by location.See additional job details and benefits below.First impressions count! You are the first person guests see when they walk in the door; it's your ...Show more