BMC Helix Administrator

PeerSource is currently recruiting for a BMC Helix Administrator on a Direct Hire basis. This role is based out of Orlando, FL.

Summary

We are seeking a Systems Engineer to support and enhance IT Service Management (ITSM) processes and platforms within a dynamic, enterprise-scale environment. This role will focus on the design, configuration, maintenance, and improvement of ITSM tools (BMC Helix) while helping to optimize service delivery, performance, and compliance across key ITIL-based practices. Collaboration across infrastructure, development, and business teams is essential to success in this role.

Responsibilities

• Support the implementation, operation, and evolution of ITSM processes including Incident, Problem, Change, Release, Configuration, and Service Catalog.
• Configure and maintain the BMC Helix platform (including ITSM suite, DWPC, Dashboards, iPaaS, and Discovery) under the direction of senior engineers.
• Collaborate across IT and business functions to implement service-centric improvements and communicate status and progress of incidents.
• Provide ongoing maintenance, enhancement, and patching of the BMC Helix ITSM platform.
• Analyze performance metrics and suggest improvements for services, systems, and processes.
• Support adoption of ITSM tools through user onboarding, training, and process documentation.
• Develop tool requirements and facilitate implementation of automation and process improvements.
• Monitor tool and process compliance, and provide feedback to promote continuous improvement.
• Assist in the planning and execution of upgrades and major changes to the ITSM toolset.

Required Skills

H1 sponsorship is not available.

PeerSource is a nationwide technology recruiting firm that prioritizes building strong relationships with the talented professionals we are fortunate to serve. We offer contract, contract-to-hire, and direct hire opportunities throughout the US and support W2 as well as independent consultants working on a Corp-to-Corp basis. W2 benefits with PeerSource include health, dental, vision, and life insurance as well as a matching retirement plan. Contact us for more details!