Service Writer

Job Description

Job Description

Job   Summary :

The Service Writer acts as the communication bridge between customers and the diesel repair team. They are responsible for scheduling repairs, ensuring excellent customer service, and accurately documenting vehicle issues and repair needs. The ideal candidate has strong organizational skills, knowledge of diesel engines, and the ability to multitask in a fast-paced environment.

Responsibilities :

Customer Interaction :

• Greet customers in a professional and friendly manner, ensuring a welcoming environment.
• Discuss vehicle issues with customers, collect detailed information, and document symptoms and concerns accurately.
• Provide clear estimates for repair and service costs, explaining any necessary work to customers.
• Communicate repair updates and timelines, addressing customer questions or concerns.

Service Coordination :

Technical & Administrative Tasks :

Customer Service Excellence :

Qualifications :

Work Environment :

Schedule :

Salary :

Company Description

At Fleetbarn, we are dedicated to providing top-notch services for your semi-truck, trailers, and reefers. Whether you require routine maintenance, emergency repairs, or specialized services. We are here to keep your semi-trucks, trailers, and reefers on the road, ensuring they perform at their best.

Company Description

At Fleetbarn, we are dedicated to providing top-notch services for your semi-truck, trailers, and reefers. Whether you require routine maintenance, emergency repairs, or specialized services. We are here to keep your semi-trucks, trailers, and reefers on the road, ensuring they perform at their best.