Transformation Manager

Transformation Manager

The Transformation Manager leads enterprise-wide modernization projects aligned with the Mayor's and Chief Administrative Officer's (CAO) strategic priorities to deliver more efficient, customer-oriented, and technology-enabled services.

This position will drive innovation, process improvement, and digital transformation across City operations. The incumbent will design and execute initiatives that simplify resident interactions, strengthen cross-departmental collaboration, and embed a culture of continuous improvement and transparency.

The Transformation Manager serves as a key internal consultant, leveraging data, technology, and best-practice change management to implement solutions that make Richmond's government more agile, equitable, and responsive to its residents.

The position reports to the Chief Administrative Officer or designee and provides frequent updates to senior leadership, with regular engagement with the CAO and Mayor on enterprise transformation priorities.

Duties Include But Are Not Limited To :

1. Strategic Transformation Leadership

• Lead transformative projects that improve customer experience, streamline business processes, and strengthen operational performance.
• Identify high-impact opportunities for improvement across City departments and drive implementation from concept to completion.
• Serve as a trusted advisor to executive leadership, ensuring alignment with the Mayor's strategic priorities.

2. Innovation & Digital Service Delivery

3. Data & Performance Management

4. Cross-Departmental Collaboration

5. Program Governance & Accountability

Qualifications, Special Certifications and Licenses

Minimum Training and Experience :

Preferred Qualifications and Training :

Licensing, Certifications, and / or Other Special Requirements :

Knowledge, Skills, and Abilities :

Knowledge (some combination of the following) :

Americans with Disabilities Act Requirements

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly talk; frequently finger, hear, see, and perform repetitive motions; and occasionally climb, balance, stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, feel, and grasp. The working conditions may include environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and / or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at Jessica.McKenzie@RVA.GOV.

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

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