Sr. Account Manager

Sr. Account Manager

Job Category : Operations CSL

Location : Houston, TX 77073, USA

Description

Essential Job Functions

• Manage large and global assigned accounts including all communication to and from client on a daily basis and be available to the client for escalation
• Accounts are larger and more complex than lower level account managers
• Work as intermediary for communication between client and their operations teams and Crane Worldwide network
• Work with operations team to provide tracking information as requested by the client
• Escalate all issues with a shipment immediately to the client to insure prompt resolution
• Manage all client requests and follow up to insure that the client needs are met
• Assure that all pre-alerts from origin offices are assembled and completed based on SOP requirements
• Transmit all pre-alerts to the client for all shipments
• Send all required reports to client on a daily, monthly or quarterly basis as deemed
• Responsible for managing the client generated reports and assuring accuracy
• Oversee, mentor and assist other account managers as needed
• Other duties as assigned

Other Skills and Abilities

Physical Requirements

Education and Experience

Certifications

Why Should You Work for Crane?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer :

Come join the leader in logistics and take your career in the right direction.

Disclaimer :

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.