Job Description
Job Description
The Parts Counter Team Member will sell parts to customers over the counter, through the shop, over the phone and online.
Responsibilities include :
- Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
- Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
- Answers phone calls, providing price quotes and other information.
- Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
- Provides high level of service to internal and external customers.
- Pulls and fills orders from stock.
- Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
- Follows up on back-ordered parts.
- Replenishes assigned inventory daily.
- Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.
- Sets up orders for daily shipment, delivery, or pick-up.
- Assists in other duties as assigned.
Qualifications :
- Organized, positive person
- Ability to read and understand technical information
- Strong communication skills to explain part information to customers and associates
- Experience with parts inventorying procedures preferred
- Ability to lift or move heavier items
Duval Ford is family owned and operated and has served the North Florida community for greater than 100 years. We are committed to first class customer service and have a state of the art facility.
The company offers a rich suite of benefits and wellness programs.
All applicants are required to demonstrate the ability to pass all pre-employment testing to include : background checks, motor vehicle check and pre-employment drug test and be able to present a valid driver's license.
EOE / Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Pursuant to the Immigration Reform and Control Act of 1986, all applicants who are offered employment must produce documents establishing their identity and authorization for employment in the United States.
These documents must be produced no later than three (3) business days after employment commences. In addition, all new hires will be required to verify their employment authorization under oath by signing Form I-9 upon commencing employment.
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