Assistant Manager Box Office
The Assistant Manager Box Office partners with the Manager Box Office to oversee box office operations and supporting ticketing functions and processes. The Assistant Manager Box Office will share the responsibility of maintaining strong working relationships between various promoters (internal and external), artist representatives, venue management, and staff members.
Essential Duties and Responsibilities
- Hires and supervises part time box office personnel. Manages part time staff and ensures proper customer service practices in resolving customer (internal and external) issues and assuring courteous and respectful (including timely) service.
- Staffs the box office to accommodate the promoter, walk-up sales, will call window, seating problems collection and patron inquiries.
- Aid in event creation, management and in the coordination of ticket sales with promoters.
- Assist with communication to the outlets and computer ticket company in the absence of the manager and keeps them properly informed about events and computer operations.
- Responsible for payroll processing, including but not limited to ensuring staff clock in / out, approving payroll and processing payroll according to deadlines.
- Other duties as assigned.
Supervisory Responsibilities
Assists the Box office Manager with management of Ticket Sellers. Carries out supervisory responsibilities in accordance with Legend Global's policies and applicable laws.Assists in interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to work with minimal supervisionAbility to work flexible hours based on events, including daytime, evening, weekends and holidays, as neededMust be able to speak, read, and write EnglishMust have professional attitude and appearanceEducation and / or Experience
High school diploma or general education degree (GED)1 to 2 years related experience requiredOr equivalent combination of education and experienceExperience in accounting and customer service essentialBox office experience in a similar environment strongly preferredSupervisory experience desiredSkills and Abilities
Excellent communication, problem solving and organizational skills requiredDemonstrated knowledge of accounting and financial procedures, including record keeping and reconciliationKnowledge of supervisory principles and practicesAbility to coordinate and schedule staffExcellent good customer service and public relations skillsDemonstrated knowledge of ticket selling / box office operationsAbility to count money, make change accuratelyExperience with spreadsheets and computerized ticket systems desirable.Compensation
Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
Working Conditions
Location : Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Note :
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an Equal Opportunity / Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor