Retail Supervisor - Outlet

Retail Supervisor - Outlet

Job Category : Retail - Management Jobs Requisition Number : RETAI006598 Showing 1 location Job Details

Description

Join one amazing company!

Goodwill Retail Services, one of the fastest growing retailers in the area, is seeking energetic individuals who have a desire to grow with us.

Join us today to get started on your own Goodwill career path.

The Retail Supervisor contributes to the Goodwill mission by leading our retail stores and donation sites to achieve their overall goals.

As a supervisor you will be responsible for opening / closing the store, managing register efficiency, achieving daily production goals, providing excellent customer service, and developing associates.

Within our retail stores we want you to use your experience and skills to train, motivate, and lead our associates to create a customer centric store and donation environment.

You will work together with your team to achieve sales and production goals that make your store successful. Working at Goodwill is more than a job.

You will be supporting our mission to provide training, employment, and supportive services for people with disabilities or disadvantages who seek greater independence.

Our Retail Supervisors must exhibit the following competencies :

Customer Focus

Directing & Motivating Others

Drive for Results

Action Oriented

Timely Decision Making

RESPONSIBILITY LEVEL :

Implements strategies to achieve the goals for the organization and outlet store operations. Implements, revises, and sustains policies, procedures and programs.

Typically works on projects and initiatives that span 3 12 months.

PRINCIPAL DUTIES :

1. Project and Change Management : Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments.

May serve as a team member or subject matter expert on formal projects or within the department. Effectively engages in change affecting her / him, communicating appropriately with supervisor.

Follows through on learning, skill building, and practice necessary to adapt to change.

2. Problem Solving : Light supervision; works independently. Periodic review of work by manager or senior coworker. Solves problems of moderate to advanced complexity;

able to identify root cause, interpret data and resolve issues.

3. Technical Skill : Understands and applies professional principles and skills within area of specialization to modify processes to resolve situations.

4. Community Engagement : Champions Goodwills community engagement initiatives and serves as an ambassador for Goodwill in the wider community.

5. Maximizes the value of donated goods from salvage through strategic pricing methods, while managing different types of salvage commodities.

6. Coordinate the proper rotation of goods in the outlet to ensure a continuous flow of new merchandise.

7. Train and coach all employees to reach their potential as a highly productive and collaborative member of the team. Oversee and ensure adequate coverage at POS, sales floor and production.

8. Assist with hiring process of associates, new hire orientations and training as needed.

9. Function as a customer service manager (CSM); operate register, assign tills, maintain efficient customer flow, sales staff productivity and proper cash controls.

10. Maintain a safe and orderly work environment; ensure employees operate equipment safely and follow safe work practices.

11. Work with Outlet Management to conduct apprehensions following established loss prevention policies and procedures.

PLEASE NOTE : This job description is Company Confidential

12. Accurately complete data entry of required reports on time. Share with leadership insight or concerns found in report data or other documentation

13. Plan and organize work assignments to increase customer service and protect assets.

14. Provide hands on leadership to motivate employees to increase employee satisfaction.

15. Responsible for completing other duties / responsibilities as assigned.

REQUIREMENTS :

1. Two years of supervisory experience preferred.

2. Forklift certification.

3. Ability to work flexible schedule as business warrants; including nights and weekends.

4. Must have working phone that allows for communication accessibility.

5. Ability to operate heavy machinery.

CORE CULTURAL COMPETENCIES :

1. Customer Focus : Independently anticipate and meet customer needs, while searching for ways to improve customer service.

Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.

2. Values Differences : Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles.

Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.

3. Communicates Effectively : Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications.

Listens with interest to what others have to say.

4. Situational Adaptability : Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities.

Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.

5. Drives Results : Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure.

Sets high standards for own performance, showing determination in the face of obstacles and setbacks.

6. Ensures Accountability : Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.

Equal Opportunity Employer

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