Customer Service Rep

About Us :

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ID Logistics (IDL), a global leader in third-party logistics, combines entrepreneurial spirit with a dedication to operational excellence. We were founded in Orgon, France, and have a US base in Scranton, PA. We accelerated growth in 2022 after merging with Kane Logistics just three years prior. Now operating as ID Logistics US, we provide comprehensive supply chain solutions across 50+ sites, powered by over 7,000 team members within the United States. With a global workforce of over 38,000 experts and 84 million square feet of facilities across over 400 sites, we're transforming logistics-and this is just the beginning!

About the Role :

We're looking for a Customer Service Representative to join our distribution center team in Allentown. In this role, you'll be the key link between our customers, warehouse operations, and office staff to help ensure smooth shipping, accurate billing, and a positive customer experience every day.

If you enjoy solving problems, working with details, and being part of a fast-moving logistics environment, this role is a great opportunity to grow with ID Logistics.

Work Location : On-site

Work Schedule : Monday-Friday 1st shift 6 : 30am-3 : 00pm with the ability to work before and after scheduled hours depending on needs of the business

Travel Specifics : 0%-5%

Competitive Compensation : Attractive hourly rate of $19.50 per hour with benefits including PTO, sick time, corporate holidays, medical, dental and vision insurance, 401(k) matching, and more.

Job Description :

Serve as the main point of contact for customer inquiries, special requests, and shipment updates.

Process and review billing and invoicing with accuracy and tight turnaround times.

Partner with warehouse and distribution center staff to manage shipping, receiving, and order accuracy.

Resolve discrepancies related to billing, shipments, or product issues by working with customers and internal teams.

Maintain daily communication (email, phone, in-person) with customers, team members, and management.

Act as a liaison between warehouse operations and office functions regarding invoicing, credits, and account administration.

Ensure compliance with Good Manufacturing Practices (GMPs) and company safety standards.

Support a positive, customer-focused culture through problem-solving and teamwork.

Minimum Qualifications :

High School Diploma or GED.

3+ year of experience in customer service, logistics, distribution, or related field.

Proficiency with Microsoft Office (Word, Excel, Outlook).

Strong attention to detail and ability to work with tight deadlines.

Excellent written and verbal communication skills.

Preferred Qualifications :

Experience in a warehouse / distribution or 3PL environment.

Familiarity with billing, invoicing, or ERP / WMS systems.

Ability to multitask and prioritize in a fast-paced setting.

Problem-solving mindset with a customer-first attitude.

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Requirements :

Minimum Qualifications :

High School Diploma or GED.

3+ year of experience in customer service, logistics, distribution, or related field.

Proficiency with Microsoft Office (Word, Excel, Outlook).

Strong attention to detail and ability to work with tight deadlines.

Excellent written and verbal communication skills.

Preferred Qualifications :

Experience in a warehouse / distribution or 3PL environment.

Familiarity with billing, invoicing, or ERP / WMS systems.

Ability to multitask and prioritize in a fast-paced setting.

Problem-solving mindset with a customer-first attitude.

Req Benefits : Medical, Dental, Vision-FSA / HSA programs available-401K with matching program-Vacation and sick time-Friendly and Open-Door culture