General Manager

Role Description Summary :

The General Manager works under the direction of the Area Director. The GM is responsible for : the hands-on day-to-day activities and operations of the restaurant, ensuring the successful implementation of the company’s initiatives and programs, achieve or exceed all established financial sales and profitability plan, all banking, and administrative responsibilities.

Job Duties and Responsibilities include, but are not limited to :

• Ensure all employees are trained in the customer service-training program.
• Recruit, interview, and hire hourly staff. Maintaining appropriate staffing. Administering all paperwork in a timely manner.
• Analyzing profit and loss statements. Meet established sales plan for unit. Maintain and record accurate inventory.
• Prepares weekly schedules for staffing.
• Completes performance reviews on team members. Manage, train and develop staff. Write performance counseling and discipline for team members.
• Understands, enforces and adheres to all company policies and procedures.
• Maintain all company operations standards and compliance.
• Ensure a clean facility at all times.
• Enforce appropriate dress and uniforms of all team members.
• Deliver consistent, high quality products daily, every shift. Ensure guest satisfaction.
• Notify Area Director immediately of facility needs. Ensure all equipment is in good working condition.
• Responsible for other duties as assigned by your Area Director.

Knowledge, Skills and Abilities include, but are not limited to :

Minimum Requirements :

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