Patient Care Coordinator / Prior-Authorization Technician

Job Description

Job Description

Salary : $20+ DOE

About NBCG

At the Neurobehavioral Center for Growth (NBCG), we believe in compassionate, comprehensive mental health care. Our mission is to help individuals and families thrive through therapy, psychiatry, and advanced depression treatments such as TMS (Transcranial Magnetic Stimulation), Spravato (Esketamine), and Ketamine-assisted therapy. Were a collaborative team of professionals who care deeply about our patients growth, well-being, and hope.

Position Overview

We are seeking an Advanced Depression Services (ADS) Care Coordinator & Prior Authorization Technician to join our compassionate and high-performing medical team in our Bountiful office.

This role is perfect for someone who is :

Exceptionally organized, personable, and empathetic

Comfortable multitasking in a fast-paced clinical setting

Experienced in prior authorizations and benefits investigations

Skilled in care coordination, scheduling, and patient communication

Passionate about helping patients access life-changing mental health treatments

Key Responsibilities

Serve as the primary point of contact for patients seeking Advanced Depression Services (TMS, Spravato, Ketamine, medication management)

Conduct benefits investigations and initiate prior authorizations for psychiatric and advanced depression therapies

Coordinate care and schedule appointments, collaborating closely with medical assistants, providers, and front office staff

Educate and support patients calling to learn more about our therapies and treatment options

Answer and direct calls related to the Advanced Depression Services program

Track and follow up on authorizations, patient eligibility, and scheduling progress

Support the medical management team with refill coordination and communication

Occasionally assist with medical assistant (MA) tasks, such as patient intake, vitals, or documentation

Willingness to be cross-trained to assist with TMS or Spravato sessions as backup when needed (training provided)

Qualifications

Previous experience with prior authorizations, benefits verification, or medical billing required

Background in behavioral health, psychiatry, or medical office coordination preferred

Excellent communication and interpersonal skills must be comfortable talking with patients and insurance representatives

Strong organizational skills and ability to track multiple tasks and patients simultaneously

Compassionate, team-oriented, and motivated to support patients with depression

Medical Assistant experience or certification a plus (but not required)

Willingness to learn and grow within a dynamic, supportive clinical team

Why Youll Love Working at NBCG

Work with a compassionate, mission-driven team improving lives every day

Join a positive, collaborative environment that values kindness, growth, and balance

Be part of one of Utahs leading clinics for cutting-edge depression treatments

Opportunity for training and advancement in Advanced Depression Services

Competitive pay, supportive leadership, and a workplace culture centered on hope and healing

If youre an organized, caring professional who loves helping patients access the care they deserve and youre looking for a supportive team wed love to meet you.

Apply today to join the NBCG team in Bountiful!

Schedule : Monday - Friday Approximately 8 : 30 am - 5 : 30 pm

Hourly pay based on experience.

Full-time employees working more than 30 hours per week are eligible for our benefits package after an eligibility and probationary period.

Benefits and Other Offerings (Dependent on full or part time status) :

• Health Insurance, Vision Insurance, Dental Insurance, Short Term Disability Insurance
• Retirement Planning : Before Tax & Roth 401k 3% Match, Vested 100% after 6yrs of employment
• Life Insurance : $25,000 covered completely by NBCG, with additional optional coverage available.
• Education : Capella University Discount : 50% off your first 12-week session, 10% tuition discount on all subsequent sessions
• Paid Time Off & Holiday Pay : 10 paid holidays for full-time employees,5 paid holidays for part-time employees. Additional PTO increasing yearly starting with 2 weeks.
• Parental Leave : Up to 6 Weeks paid Leave for full-time employees after 12 months of service.
• Professional Liability Insurance : Covered by NBCG 1mil / 3mil limits.

At Neurobehavioral Center for Growth (NBCG), we believe that diversity improves our community. We welcome all qualified candidates regardless of gender identity and expression, sexual orientation, ancestry, religion, national origin, age, ethnic identity, and any other status protected by law. From our staff, to our candidates, to our clientele- we are committed to acceptance and equitable treatment.