Crisis Prevention Specialist- CTS

Job Description

Job Description

Position Purpose :

The Crisis Prevention Specialist / Care Team Specialist (CTS) at Crocker Residential plays a vital role in fostering a safe, supportive, and dignified environment for our residents in a home-like RCFE setting. Grounded in a harm reduction approach and a “do whatever it takes” mindset, the CTS serves as a compassionate, observant presence, monitoring shared spaces, upholding facility rules, and ensuring compliance with licensing standards. Through proactive relationship building, trauma-informed engagement, and non-violent conflict de-escalation, the CTS helps maintain a respectful and stable community. Responsibilities include maintaining accurate sign-in / out logs, conducting safety checks of rooms and belongings, leading emergency preparedness drills, and documenting incidents with care and precision.

Program Population :

The Crocker Residential Care is a licensed Residential Care Facility for the Elderly (RCFE) that provides 24 / 7 non-medical care and supervision to adults aged 60 and older who live with chronic health conditions. Our program offers a home-like environment with assistance in activities of daily living (ADLs), medication reminders, and a focus on social engagement and independence.

Principal Responsibilities :

• Establish a positive rapport with participants, providing a safe and supportive environment.
• Apply harm reduction and trauma-informed care principles in all interactions.
• Monitor common areas and building perimeter to ensure participant safety and security.
• Provide crisis intervention and de-escalation support using nonviolent techniques.
• Consistently monitor and enforce the facility’s House Rules and ensure ongoing compliance with all licensing regulations required for Crocker’s operation as a licensed RCFE.
• Maintain sign-in / out logs for participants and visitors at the front desk.
• Conduct belongings searches and room checks as needed to uphold safety protocols.
• Serve as floor lead during fire drills, evacuations, and emergency situations.
• Complete detailed reports on incidents, participant concerns, and program operations.
• Assist with participant intake, engagement, and connection to supportive services.
• Facilitate communication between participants and care team members.
• Respond to participant concerns with empathy, de-escalation strategies, and problem-solving techniques.
• Ensure program areas remain clean, organized, and welcoming.
• Collaborate with emergency responders, behavioral health teams, and harm reduction specialists as needed.
• Maintain strict confidentiality and adhere to all organizational policies.
• Utilize AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) principles in all participant and team interactions.
• Other duties as assigned.

Physical Demands :

Requirements :

Additional Requirements :

Employee Benefits :

At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes :

Become part of a team where your work matters. Apply today and help us change lives, one patient at a time.

JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.