German Speaking Customer Service Agent

A company is looking for a Customer Service Agent (Germany speaking) to join their Community Success team.

Key Responsibilities

Deliver exceptional customer support to community members in German and English

Assist users through various channels, including email, phone, and chat

Participate in occasional side projects and share user insights to improve products and processes

Required Qualifications

Fluency in English and German; additional languages are a bonus

Experience in a customer-centric and customer-facing environment

Familiarity with customer support platforms like Zendesk or Freshdesk

Personal or professional experience with cryptocurrency or the blockchain ecosystem

Effective time management and initiative to improve processes